QA & Trainer - Education Division
Nurix
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Egypt
Posted on Oct 6, 2025
Job Title: Trainer (Education) - HITL & Contact Centre Operations
Location: Bengaluru, India
Employment Type: Contract/Full-time
Role Overview
Nurix is building the future of AI-powered customer experience — where humans and AI work seamlessly together. We are seeking a domain expert to scale our HITL(Human-in-the-Loop) & Contact Centre Operations for the Education/EdTech sector.
The Trainer (Education) delivers training and onboarding to agents, develops scripts, and ensures continuous improvement in the sales process to maximise conversions.
Key Responsibilities:
- Develop scripts for EdTech, Education lead qualification and sales based on domain expertise
- Continuously monitor and evaluate call quality and share qualitative and quantitative insights on top and bottom quartile performers.
- Bring industry best practices & best in class training to both Nurix human agents and AI agents
- Deliver onboarding and induction training to new agents
- Run refresher training sessions, continuous evaluation and improvement on Education sales scripts
- Translate learnings into developing AI enabled continuous evaluation and improvement
- Collaborate with the Team Leads to conduct call evaluations and provide feedback.
- Document quality issues, share findings, and suggest process improvements.
- Continuously refine training materials to align with client feedback and performance gaps.
Requirements:
- 5+ years of training and QA experience in Education & EdTech Sales
- Excellent facilitation, coaching, and presentation skills.
- Knowledge of CRMs and Dialers
Must haves:
- Knowledge of Education domain and the art of selling in Education/EdTech
- Ability to develop custom scripts and flows based on client context and potential customer’s profile
- Analytical ability to identify performance gaps and strong problem solving skills to continuously improve the scripts and maximise conversion
This job is no longer accepting applications
See open jobs at Nurix.See open jobs similar to "QA & Trainer - Education Division" General Catalyst.