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QA & Trainer - Education Division

Nurix

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Quality Assurance

Egypt

Posted 6+ months ago

Job Title: Trainer (Education) - HITL & Contact Centre Operations

Location: Bengaluru, India

Employment Type: Contract/Full-time

Role Overview

Nurix is building the future of AI-powered customer experience — where humans and AI work seamlessly together. We are seeking a domain expert to scale our HITL(Human-in-the-Loop) & Contact Centre Operations for the Education/EdTech sector.

The Trainer (Education) delivers training and onboarding to agents, develops scripts, and ensures continuous improvement in the sales process to maximise conversions.

Key Responsibilities:

Develop scripts for EdTech, Education lead qualification and sales based on domain expertise
Continuously monitor and evaluate call quality and share qualitative and quantitative insights on top and bottom quartile performers.
Bring industry best practices & best in class training to both Nurix human agents and AI agents
Deliver onboarding and induction training to new agents
Run refresher training sessions, continuous evaluation and improvement on Education sales scripts
Translate learnings into developing AI enabled continuous evaluation and improvement
Collaborate with the Team Leads to conduct call evaluations and provide feedback.
Document quality issues, share findings, and suggest process improvements.
Continuously refine training materials to align with client feedback and performance gaps.

Requirements:

5+ years of training and QA experience in Education & EdTech Sales
Excellent facilitation, coaching, and presentation skills.
Knowledge of CRMs and Dialers

Must haves:

Knowledge of Education domain and the art of selling in Education/EdTech
Ability to develop custom scripts and flows based on client context and potential customer’s profile
Analytical ability to identify performance gaps and strong problem solving skills to continuously improve the scripts and maximise conversion