Head of Delivery
Nurix
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See open jobs at Nurix.See open jobs similar to "Head of Delivery" General Catalyst.
Bengaluru, Karnataka, India
Posted 6+ months ago
Head of Delivery - APAC & EU
Location - Bangalore, India
Travel - 20 to 30%
About Us
At Nurix AI, we envision a world powered by super-intelligent AI agents that transform how businesses engage with customers. Our cutting-edge AI agents do more than just solve problems, they create opportunities. From suggesting next purchases to boosting revenue while maintaining customer satisfaction, to analyzing vast datasets for actionable insights, our technologies shape your business and product strategies. By resolving queries with precision and delivering highly personalized interactions, we redefine the customer experience and drive measurable impact.
Nurix.ai is at the forefront of AI innovation, developing cutting-edge AI and LLM solutions to enhance productivity and automation. Backed by $27.5M in seed funding, we are building next-gen AI-driven applications that redefine human-machine collaboration. We are looking for a Technical Lead to spearhead our AI engineering efforts and drive product innovation.
We are pioneering the AI revolution as India’s first scaled AI services company. We deliver cutting-edge AI and LLM solutions tailored for the dynamic needs of the modern world. Backed by robust funding we are a vibrant, young team set on redefining technological boundaries. Join us in shaping the future.
Join us in building the future, where every interaction is smarter, faster and more impactful.
Role Summary
We are looking for a seasoned and visionary Head of Delivery to lead our regional delivery strategy and execution for APAC & EU regions.. This is a leadership role managing a multi-disciplinary team of TPMs and delivery engineering leads responsible for deploying AI-driven solutions for large and mid-market enterprises across the defined regions, including India.
This individual will be accountable for end-to-end client delivery excellence—from presales and implementation to post-go-live support and account expansion. The ideal candidate will have deep experience in solution delivery, strong stakeholder management capabilities, and a track record of scaling delivery operations in AI & emerging GenAI tech domains
Key Responsibilities
1. Strategic Delivery Oversight
- Lead the delivery of enterprise-scale GenAI projects across BFSI, Retail, and other key verticals.
- Define and own delivery KPIs (Client NPS, SLA, Hypercare, account expansion).
- Build and scale regional delivery frameworks that align with Nurix’s Consult-Plan-Execute (CPE) model.
2. Team Leadership
- Build, mentor, and scale a high-performing team of TPMs, applied AI engineers, and delivery leads.
- Ensure rigorous governance, timely escalations, and continuous improvement in delivery operations.
3. Client Engagement & Solutioning
- Be the face of delivery in client interactions—drive solution architecture discussions, delivery roadmaps, and post-go-live support structures.
- Act as a trusted advisor to CXOs and digital leaders across the client portfolio.
4. Cross-functional Collaboration
- Work closely with Product, Engineering, and Sales to ensure solutions meet customer expectations and are delivered on-time and within scope.
- Contribute to the continuous evolution of Nurix’s AI agent frameworks and accelerators.
5. Operational Rigor
- Own delivery forecasting, invoicing, profitability, and utilization metrics.
- Drive compliance with InfoSec, legal, and customer-specific regulatory mandates.
Ideal Profile
Experience:
- 10+ years in enterprise solution delivery; at least 5 years in a leadership role managing APAC/India portfolios.
- Background in deploying enterprise-grade AI/ML or SaaS solutions is a must; GenAI experience a strong plus.
- Proven ability to drive cross-functional delivery teams in matrixed environments.
- Deep understanding of enterprise CX tech ecosystems in BFSI, Retail, and Commerce domains
Education:
- Bachelor's or Master’s degree in Engineering, or related fields.
- Certifications in Agile, PMP, or AI/ML deployment are a plus.
What We Offer
- Opportunity to work on cutting-edge generative AI projects with leading clients.
- A dynamic and inclusive work environment that promotes professional growth and development.
- Competitive salary and benefits package, including opportunities for continuous learning and skill enhancement.
- If you are passionate about leveraging generative AI to drive business transformation and have the expertise to lead complex projects, we invite you to apply and join our innovative team.
This job is no longer accepting applications
See open jobs at Nurix.See open jobs similar to "Head of Delivery" General Catalyst.
