Who we are:

Nirvana is on a mission to modernize commercial insurance and enable a safer world. Our technology platform delivers modern insurance & risk management to not only help our customers protect their businesses, but actually improve safety for everyone.

To start, we’re transforming the legacy, $750B+ commercial insurance industry through cutting-edge predictive models using real-time IoT data (~50B connected devices by 2030), automation to deliver instantaneous quotes & faster underwriting, & proactive, and data-driven insights to help customers prevent accidents.

Backed by top-tier VCs including General Catalyst & Lightspeed Ventures, Nirvana became the fastest insurtech EVER to launch in Jan 2022 and crossed >$10M run rate in under 6 months, more than 2x faster than best-in-class insurtechs. Our leadership team has helped scale multi-billion dollar companies from scratch including Samsara, Rubrik, Acko & Flexport, and includes industry veterans from Hiscox, AIG, The Hartford & RLI.

About the role:

We are hiring a Claims Manager to help continue the build out of our internal claims program. In this role, you will play a critical role in driving Nirvana’s world class claims organization by auditing and driving claim success through a third party claims administrator. You will partner closely with Underwriting, Product, Compliance, and Claims teams to develop Nirvana's Claims platform, as well as hire and manage a team of Claims Adjusters. This role will have a strong emphasis on commercial trucking casualty claims.

We’re a distributed team spread across the US, with offices in San Francisco, CA, New York, NY & Columbus, OH. For this role we’re open to candidates in the southern, midwest, and northeast regions of the United States.

What you’ll do:

• Manage a team adjusters who handle Commercial Auto Bodily Injury and Property Damage claims, nationwide, while also collaborating with our Third Party Administrator partner.

• Assist in the development and implementation of investigation strategies for coverage, liability and causation, critical to the resolution outcome of a claim.

• Ensure the highest level of customer experience and technical claim file quality.

• Review coverage and liability declination decisions and drafts.

• Deliver exceptional service to both internal and external customers such as, policy holders, agents and brokers, fronting carriers and reinsurance partners.

• Participate in and, sometimes facilitate, claim reviews.

• Collaborate with underwriting, safety, compliance and other internal stakeholders on claims, exposures, form improvements and other factors impacting risk.

• Perform other duties as required by the Head of Claims.

About you:

• 10+ years of claims experience with a minimum of 5 years concentrated in commercial trucking

• 5+ years of people management experience

• Significant bodily injury and litigation claims experience.

• Excellent written and verbal communication skills

• Strong analytical skills

• The ability to challenge norms and think outside the box

• Experience working in and leading a team in a remote environment, handling claims in multiple jurisdictions

• Licensed adjuster - NY & CA adjuster licenses are an added bonus.

• Bachelor's degree OR an additional 4 years of experience, in addition to previously outlined experience requirements.

Benefits:

• Competitive salary & equity

• Medical, dental & vision insurance

• 401k with company match

• Unlimited PTO

• Work from home friendly

• #LI-Remote