🧑‍💻 The Role

NewStore is seeking a Senior Solutions Architect to act as a trusted technical advisor to global retail brands as they transform their in-store and omnichannel experiences. In this role, you will guide customers from initial discovery through solution design and delivery, helping them translate business goals into scalable, high-quality technical architectures on the NewStore platform.

You will lead the technical direction of customer implementations, working closely with client technology teams, solution partners, and NewStore product and engineering teams. This role is ideal for someone with deep retail and commerce experience who enjoys solving complex problems, influencing technical decisions, and shaping solutions that scale globally.

This role can be based in Berlin, Amsterdam, London, Boston, or NYC, with <25% international travel

🚀 What You'll Do

Partner with customers to understand business objectives and technical constraints, translating them into well-architected NewStore solutions

Lead technical discovery and solution design across NewStore, existing client systems, and third-party integrations with a focus on scalability, performance, and operational excellence

Serve as a subject matter expert and technical advisor, guiding customers and solution partners toward sound architectural decisions

Architect complex omnichannel solutions spanning ecommerce, OMS, POS/(m)POS, CRM, ERP, and fulfillment systems

Collaborate closely with NewStore Product Management and Engineering to align customer needs with platform capabilities and roadmap considerations

Influence and guide customer technical teams and delivery partners through clear recommendations, documentation, and hands-on leadership when required

Own the technical quality of implementations from kickoff through delivery, ensuring solutions meet agreed business objectives, timelines, and architectural standards

Anticipate and proactively address risks related to scalability, regionalization, performance, and long-term maintainability

Support successful customer outcomes by balancing near-term delivery needs with long-term platform sustainability

📚 What We're Looking For

• 5+ years of relevant experience across several of the following domains:

  • eCommerce, OMS, in-store retail, and (m)POS systems

  • CRM, ERP, and fulfillment integrations

• Strong technical foundation across client- and server-side technologies, including RESTful APIs, web technologies, and mobile applications (JavaScript a plus)
  

• Proven experience delivering complex, customer-facing projects on time, in scope, and aligned to business objectives
  

• Comfortable operating as a consultative, customer-facing architect who enjoys partnering closely with clients and third-party delivery teams
  

• Strong written and verbal communication skills in English
  

• Ability to influence technical and non-technical stakeholders through clarity, credibility, and pragmatism
  

• Strategic mindset with the ability to anticipate challenges tied to scale, performance, and international deployment considerations
  

• Highly adaptable, composed, and confident in fast-moving and ambiguous environments
  

• University degree in a technical field such as Engineering or Computer Science preferred

📕 Our Story

At NewStore, we're on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. And guess what? We're doing just that, by empowering brands in 40+ countries to run their entire stores on an iPhone, we're paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience.

At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas.

Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future.

🔥 Perks and Benefits

Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.

Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge.

Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity.

Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.

Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.

Department

Professional Services

Locations

Berlin, Amsterdam, Boston, London

Remote status

Hybrid