Mission

At Neko Health, our mission is to deliver proactive healthcare for all—empowering members to take control of their health through cutting-edge technology and compassionate care.

Role Purpose

As a Business Operations Manager, you will play a critical role in shaping how Neko operates and scales across markets. You will work cross-functionally with leadership, product, finance, operations, and market teams to analyse performance, evaluate new opportunities, and design operating models that support sustainable growth.

This role is ideal for someone who is highly analytical, commercially minded, and comfortable moving between strategy and execution. You will own complex problem spaces end-to-end, including but not limited to market and competitive analysis, pricing and unit economics, and testing and refining operating and business models in live markets. The ideal candidate thrives in ambiguity, enjoys building structure where none exists, and is motivated by turning insights into action.

What You’ll Deliver in the First 6–12 Months

Market & Competitive Analysis

• Conduct in-depth market analysis to assess new geographies, customer segments, and growth opportunities

• Monitor competitive dynamics, including pricing, positioning, service models, and product offerings

• Synthesize insights into clear recommendations for leadership and cross-functional stakeholders

Pricing & Commercial Strategy

• Support the development and ongoing refinement of pricing strategies across markets and products

• Analyse demand, willingness to pay, and competitive benchmarks to inform pricing decisions

• Partner with finance and product teams to assess the impact of pricing changes on unit economics and growth

Operating and Business Model Design & Investigation

• Evaluate existing operating and business models across clinics and markets to identify inefficiencies and improvement opportunities

• Design and test new operating models, workflows, and staffing approaches to support scale and cost efficiency

• Build clear documentation, business cases, and success metrics for proposed changes

Business Performance & Insights

• Work with Business Analytics to develop and maintain dashboards, analyses, and reporting to track operational and commercial performance

• Identify trends, risks, and opportunities, translating data into actionable insights

• Support leadership decision-making through structured analysis and clear storytelling

• Support creation of board facing materials and updates

Minimum Qualifications

• 5+ years of experience in business operations, strategy, management consulting, analytics, or a related role

• Strong analytical skills with the ability to structure complex problems and work with data

• Experience with market analysis, competitive research, pricing, or operating model design

• Comfort working cross-functionally in fast-moving, ambiguous environments

• Excellent written and verbal communication skills, including the ability to present to senior stakeholders

• Strong ownership mindset and ability to drive initiatives from concept through execution

• Experience in healthcare, consumer services, or high-growth startups is a plus but not required

Preferred

• MBA is a plus but not required

About titles at Neko

We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.

Hiring Process

Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.

Equal Opportunity & Inclusion Statement

Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.

Compensation Range: $171K - $190K