Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

About the Role

We are looking for an exceptional people leader with a strong commercial mindset and a passion for the candidate experience. You will inspire, develop, and manage a team of senior specialists, specialists and associates.

In this role, you aren’t just managing metrics; you are safeguarding the quality of the candidate journey for our most critical partners. You will build a culture of high performance where your team is empowered to drive outstanding outcomes.

What You'll Do

• Team Leadership: Manage Fulfilment Executives and Associates, taking full ownership of their performance, development, and engagement in a fast-paced environment

• Operational Oversight: Oversee the admissions process to ensure candidates meet Multiverse standards and maintain a continuous pipeline for deal fulfilment.

• Allocation and Prioritisation: Own weekly and daily task allocation for the Fulfilment team, monitoring real-time progress against SLAs and re-prioritising work as needed to guarantee consistent delivery and operational success

• Funnel Optimization: Drive conversion across the full fulfilment funnel by identifying bottlenecks and implementing strategic initiatives to improve the candidate experience.

• Goal Alignment: Set clear team goals that align with broader Delivery and Operations goals, ensuring your team achieves all performance targets and deadlines.

• Data-Driven Performance: Leverage data-driven insights to identify potential challenges within the candidate journey and implement effective solutions before they impact delivery.

• Stakeholder Collaboration: Partner with cross-functional teams, including CS, Launch, and Sales, to align operational goals and devise effective strategies for fulfilling deals.

• Continuous Improvement: Promote a culture of continuous improvement, coaching your team to surface and solve problems themselves to enhance the efficiency of admissions workflows.

• Drive excellent quality by setting and upholding a high bar for your team’s daily output, utilizing rigorous coaching, observation, and feedback loops to ensure every member of your pod consistently delivers high-calibre candidate placements that meet Multiverse’s exacting standards.

• Hold a high bar for team development and operational rigor, empowering your team to embody Multiverse operating principles by surfacing bottlenecks themselves and "pushing the thinking forward" to find innovative solutions that elevate the efficiency of the fulfilment process.

• Enablement: Lead process improvement and enablement within your teams.

• Quality Assurance: Ensure fair, transparent, and consistent evaluation of all candidate applications against programme requirements.

About You

• Experience: 5+ years of professional work experience, including 2+ years of people management experience managing teams (5+ reports) in a fast-paced, customer-centric environment.

• Commercial Mindset: You understand the link between admissions quality and business retention. You are comfortable promoting Multiverse’s programmes to prospective candidates and building excitement for the mission.

• Data-Driven: You are results-oriented and comfortable diving into dashboards to identify trends (e.g., a dip in funnel conversion) to drive decision-making and hold people accountable.

• Problem-Solver: You embody strong problem-solving skills. When a challenge arises in the candidate journey, you investigate, communicate, and resolve it without panic.

• Communication Expert: You have excellent verbal and written communication skills, able to "code-switch" effectively between internal team coaching and external stakeholder coordination.

• Collaborative: You are a team player who is transparent about challenges and proactively reflects on how to improve. You seek input and feedback to ensure decisions serve quarterly goals.

• Resilient & Adaptable: You thrive in a dynamic environment and can adjust strategies and priorities based on changing circumstances or new information.

• Detail-Oriented: You have the ability to zoom into the specific details of a candidate's application while maintaining a big-picture perspective on fulfilment targets.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.