Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

We're looking for an IT Operations Manager to be the operational right hand to our Head of IT. You'll own the day-to-day running of IT across the organisation - service delivery, joiners/movers/leavers, incident coordination, automation, and MSP management.

This is a hands-on management role. You'll keep the lights on, ensure our people get great support, and constantly look for ways to automate and improve how we operate. You'll manage a small team and our MSP relationship.

What You'll Do

You'll manage the operational running of IT across Multiverse. That means ensuring our 1,000 employees get excellent support, that people join and leave the business with seamless, secure experiences, and that incidents are handled swiftly and professionally.

You'll manage our MSP relationship day-to-day - setting expectations, monitoring performance, and holding them accountable to our standards.

You'll also lead our small internal team, balancing workload between in-house and outsourced resources.

A big part of the role is making things better. You'll spot manual processes that should be automated, build workflows that save time, and continuously improve how we operate. You're not just keeping the lights on - you're making the operation more efficient and scalable.

About you

Essential

• 4+ years in IT operations, with at least 2 years in a senior or lead capacity

• Proven experience in owning service delivery in a scaling organisation

• Strong automation mindset - you've built workflows that saved real time

• Experience managing MSPs or outsourced IT providers

• Solid technical foundation: identity management, endpoint management, SaaS administration

• Excellent communication - calm under pressure, clear with end-users and vendors alike

• Process-minded with a bias for documentation and continuous improvement

Highly Desirable

• Experience in tech, edtech, or high-growth environments

• Hands-on with automation/AI tools: Zapier, N8N, scripting, or similar

• Familiarity with modern IT tooling: JumpCloud, Google Workspace, FreshService, or similar

• ITIL Foundation or equivalent service management knowledge

• Experience with incident management frameworks and tooling

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - we collaborate in the office 3 days per week

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Team fun - weekly socials, company-wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.