Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

As Director of Business Insight, you will play a critical role in shaping how Multiverse leverages data to understand its performance, identify opportunities, and inform strategic decisions across all facets of the business. You will directly manage a team of domain-specific Data & Insight Leads, as well as indirectly supporting many more analytical roles across the business - helping ensure we become an ever-more data-literate and insight-informed organisation.

You will report to the Vice President of Data & Insight - working closely with our Directors of Data Engineering, Data Science/ML and Data Products - as well as our Chief Performance Officer, Chief Operating Officer and other senior leaders across all departments. Success in this role requires a thoughtful, innovative, and pragmatic approach to transforming data into actionable insights & recommendations.

Key Responsibilities:

Leadership & Strategy

• Developing & implementing our vision for embedding a fully data-literate and insight-informed culture across the organisation

• Directly managing & developing our domain-specific D&I Leads

• Indirectly supporting & coordinating analysts based within other teams across the organisation

• Fostering best practice development/sharing around analysis, insight generation & communicating actionable recommendations - both within D&I and across the broader organisation

• Collaborating on leadership initiatives within the Data & Insight team and broader organisation

Analyses & Insights

• Driving the proactive identification of key business questions, the design and execution of rigorous analyses, and the delivery of compelling, data-driven recommendations to senior leadership

• Overseeing the development and delivery of key performance indicators (KPIs) and reporting frameworks/collateral (e.g. Monthly/Quarterly Business Reviews) that provide leaders with clear visibility into business health and emerging issues

• Establishing and championing robust analytical methodologies, data governance principles, and quality standards within D&I and across the wider organisation

• Championing the art of data storytelling, ensuring insights are communicated clearly, concisely, and persuasively to diverse audiences

Stakeholder Engagement

• Providing a reliable first-point-of-contact for Execs and other key leaders via timely, high-quality first-line data support

• Collaborating with leaders across all business and technology teams to understand their analytical needs, translate them into actionable insights, and ensure that data informs their decision-making

• Building, nurturing and leading a vibrant, aligned network of analysts based within other business departments, fostering high usage, adoption and understanding of D&I’s data assets and driving consistent, best practice analytical methodologies across these teams

What We're Looking For:

Required

• 10+ years of working within a successful business intelligence/insight or similar analytical function - ideally within a fast-growing tech scale-up or other fast-moving environment

• 5+ years of experience leading high-performing data teams

• Proven ability to think strategically about business challenges and opportunities, translating them into analytical frameworks and actionable insights

• Successful experience coordinating teams of Data Leads, Analysts and other similar roles

• Outstanding written and verbal communication skills, with the ability to articulate complex analytical concepts to non-technical stakeholders and influence leaders’ decision-making

• Strong track record of building effective relationships and collaborating cross-functionally with diverse teams

• Experience in building and scaling analytical capabilities across an organization, including fostering a distributed community of practice

• Hands-on experience with analytical techniques and tools (e.g., SQL, Tableau)

• Thoughtful, innovative, and pragmatic approach to problem-solving, balancing cutting-edge techniques with business pragmatism

• Demonstrable interest in exploring how new AI capabilities can transform how we leverage data

• Meticulous attention to detail

• Right to work in the UK

• Ability to work from the Multiverse London office 3+ days per week

• Commitment to Multiverse’s mission and values

Non-Required (But Desirable):

• Direct experience with customer, learning and/or operational data within a tech context

• Working knowledge of and experience with Python for data analysis

• Understanding of advanced data science concepts - e.g. statistical testing, machine learning

• Significant experience leveraging AI tools to deliver business impact