Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

As we continue our rapid expansion, we’re looking for an experienced and strategic Sales Operations Manager to join our Revenue Operations team. In this role, you will be a key part of our Go-to-Market (GTM) organisation, responsible for designing and refining the processes and infrastructure that enable predictable revenue growth.

You will be responsible for Account and Territory Management across our Enterprise and Mid-Market regions and will serve as a strategic partner to GTM Leaders. This is a critical function for our business, ensuring that our sales representatives are strategically aligned with the most valuable accounts to support our pipeline health and revenue growth.

This is a high-impact opportunity to help shape GTM strategy and execution in a dynamic, mission-driven environment. This role will report directly to the Manager, Sales Operations.

What You’ll Do

Territory Management

• Collaborate with leadership on strategy: Work closely with senior sales stakeholders to design and refine territory strategies that align with our GTM objectives.

• Ensure equitable opportunity and revenue optimisation: Strategically assign accounts using AI-driven insights and automation to guarantee a fair distribution of opportunity across the team.

• Adapt to market dynamics: Proactively adjust territory plans to account for new product launches, evolving Ideal Customer Profile (ICP) criteria, and high-value industry trends.

• Develop future frameworks: Continuously assess and develop new territory strategies and principles to ensure our model remains scalable and effective as the sales organisation grows.

• Enhance reporting and insights: Develop executive-level dashboards that provide actionable insights into territory health and pipeline progression, utilising AI for data synthesis and error detection.

Operational Excellence

• Act as a strategic partner: Provide strategic guidance to Sales and non-sales teams by leading and implementing projects that address GTM challenges and improve efficiency.

• Remove bottlenecks: Proactively identify and resolve inefficiencies within the sales funnel to accelerate revenue productivity through process and workflow automation.

• Promote and document best practices: Identify and document effective strategies and workflows to standardise across our GTM organisation for scalable, predictable success.

• Support data integrity: Help maintain high-quality, reliable data within the CRM by implementing data quality standards. This includes managing external data provider relationships, owning enrichment and scoring workflows, and guiding our teams' operating procedures.

Cross-Functional Alignment

• Design and maintain seamless operational hand-offs between Marketing, Sales, and Customer Success to ensure an optimised customer journey and support Net Revenue Retention (NRR).

• Collaborate closely with the GTM Systems and Strategy & Analytics teams to ensure our operational processes support strong teamwork and communication across the GTM function.

What You’ll Bring

We are looking for a candidate with a strong background in Sales or Revenue Operations. We have outlined some key areas of experience below, but we encourage you to apply if you believe you have the skills and passion to succeed in this role, even if you don’t meet every single requirement.

Core Experience:

• Experience: 4-6 years of progressive experience in a Sales or Revenue Operations role, ideally within a high-growth B2B SaaS environment.

• AI/ML Proficiency: Demonstrated experience in building and implementing AI/ML automation, enrichment, scoring, or workflow solutions to optimise sales processes.

• Account & Territory Management: At least 2 years of experience in effective territory management, ideally within a fast-paced sales organisation with multiple segments and GTM motions. Ability to demonstrate a track record of leveraging data-driven models to enhance territory design.

• CRM Experience: Deep understanding of CRMs as an admin user (ideally Salesforce), with experience integrating third-party solutions and custom-built tooling.

• Strategic Acumen: A demonstrated ability to think strategically, translating high-level business goals into actionable operational plans.

• Project Management: Experience managing complex projects from inception to completion, working with teams across Marketing, Sales, and Customer Success at a senior level.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - we collaborate in the office 3 days per week

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.