Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

As we continue our rapid expansion, we’re looking for a highly skilled and strategic Senior Sales Strategy & Operations Manager to join our Revenue Strategy & Operations team. In this pivotal role, you’ll be the strategic backbone of our GTM organization, responsible for architecting the processes, analytics, and infrastructure that enable predictable revenue growth. You will drive operational excellence across the entire sales cycle, from lead generation to close, ensuring our go-to-market engine is both efficient and scalable. This is a high-impact opportunity to shape our sales strategy and execution in a dynamic, mission-driven environment. This role will report directly to the Director of Revenue Strategy & Operations.

What You’ll Do

• Sales Analytics & Performance Insights:

  • Own the development and reporting of core sales KPIs and metrics, including pipeline generation, conversion rates, sales velocity, average contract value (ACV), and sales cycle length.

  • Lead deep-dive analyses to uncover trends in sales performance, identify productivity bottlenecks, and provide data-driven recommendations for improvement.

  • Design, build, and maintain robust business intelligence dashboards and reports (using tools like Tableau, Looker, etc.) for executive-level reviews (e.g., QBRs, Board Meetings).

• Forecasting & Pipeline Management:

  • Manage the end-to-end sales forecasting processes, collaborating with sales leaders and Finance to ensure accuracy and predictability.

  • Implement and enforce pipeline hygiene best practices and establish rigorous pipeline review cadences within the sales organization.

• Leverage AI-powered insights tools to analyze sales data and customer behavior, translating patterns into actionable recommendations for the sales team.

• Sales Operations & Technology:

  • Serve as a key stakeholder for our GTM tech stack, partnering with our Systems team to optimize Salesforce and integrated tools (e.g., Sales Engagement Platforms, Conversation Intelligence, BI tools).

  • Develop and refine sales processes, rules of engagement, and workflow automation to enhance sales team productivity and data quality.

  • Evaluate and recommend new technologies, including AI solutions, to streamline tasks (e.g., lead scoring, data entry, automated outreach) and improve overall sales force effectiveness.

• Go-to-Market Strategy & Planning:

  • Partner with Sales and Executive leadership on annual and quarterly planning, including territory design, quota setting, capacity modeling, and market segmentation.

  • Analyze and optimize our GTM strategy for different segments (e.g., Enterprise, Mid-Market), identifying new revenue streams and opportunities for expansion.

  • Provide strategic counsel to sales leadership, acting as a trusted advisor on all matters related to sales performance and operational efficiency.

• Cross-Functional Alignment:

  • Architect and maintain seamless operational hand-offs between Marketing, Sales, and Customer Success to ensure an optimized customer journey and NRR.

  • Collaborate closely with Sales Enablement to ensure our operational processes support training initiatives and new hire onboarding.

What You'll Bring

We are looking for a candidate with significant experience in sales or revenue operations. We have outlined some key qualifications below, but we encourage you to apply if you believe you have the skills and passion to succeed in this role, even if you don’t tick every box.

Core Qualifications:

• Experience: 6+ years of progressive experience in a Sales Operations, Revenue Operations, or Sales Strategy role, ideally within a high-growth B2B SaaS environment.

• Analytical Skills: High proficiency in analyzing complex datasets to drive business decisions, with strong skills in Excel/Google Sheets.

• SQL Proficiency: Advanced proficiency in SQL for data extraction, transformation, and analysis from data warehouses (e.g., BigQuery, Snowflake, Redshift).

• Salesforce Expertise: Deep understanding of Salesforce (SFDC) as an advanced user or administrator, including custom objects, workflows, and process builder.

• Strategic & Financial Acumen: A demonstrated ability to think strategically, translating high-level business goals into actionable operational plans. Strong understanding of core SaaS metrics (ARR, NRR, LTV, CAC) and their drivers.

• Project Management: Experience managing complex, cross-functional projects from inception to completion, working with teams across Sales, Marketing, Finance, and Product.

Preferred Qualifications:

• BI & Dashboards: Experience designing and building sophisticated BI dashboards in tools like Tableau, Looker, Power BI, or similar.

• Sales Tech: Hands-on experience with modern sales and marketing technology (e.g., SalesLoft/Outreach, Gong/Chorus, LeanData, ZoomInfo).

• AI/ML Familiarity: Familiarity with leveraging AI/ML in a sales context, such as predictive lead scoring or conversation intelligence.

• Sales Methodologies: A deep understanding of sales methodologies (e.g., MEDDIC, Challenger Sale) and the end-to-end sales process.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - we collaborate in the office 3 days per week

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.