We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

Summary

As Head of Analytics Development, you will oversee the people, processes & technology that underpin Multiverse's internal analytics tools - including curated dashboards, self-service data platforms, AI-facilitated insights and automated user workflows. You will drive the development of analytics tools that empower every part of our business to make informed decisions.

This role sits within the Data & Insight team, reporting to the Director of Data Products, and is part of the Data & Insight leadership team. Success in this role requires user-centricity, pragmatism and innovation. You will balance technical expertise with people leadership - bringing hands-on technical capabilities when needed.

What you'll focus on:

Leadership & Management

• Developing & implementing our strategy for leveraging analytics tools to drive decision making

• Managing & developing our team of Analytics Developers

• Building and maintaining our team through thoughtful recruitment & onboarding

• Collaborating on leadership initiatives within the broader Data & Insight team and Tech organisation

Analytics Technology

• Managing our analytics technology stack to maximise its return on investment

• Establishing & implementing standardised approaches and processes for consistently leveraging our analytics tech stack

• Continuously reviewing existing tooling, while also evaluating & implementing new technologies (including new AI-powered features) that enhance our analytics tool portfolio

• Managing external technical partnerships and vendor relationships as needed

Innovation & Best Practice

• Proactively identifying opportunities for innovation - both within the team and across the organisation

• Establishing and encouraging a culture of continuous experimentation with new analytics features, tools and ways of working

• Fostering knowledge sharing and skill development around analytics tool development - both within the organisation and across the wider data & analytics community

Democratisation of Analytics

• Developing and maintaining a self-service platform that enables our entire organisation to maximise value from our data

• Creating, maintaining and delivering organisation-wide upskilling and enablement that drives high quality adoption of our analytics tools

• Nurturing a strong culture of data literacy and usage across the organisation

• Ensuring that data governance, data privacy and information security best practice is embedded within all analytics tools and associated processes

What we’re looking for:

Required Experience & Skills

• 6+ years of relevant analytics tool development & management experience

• 3+ years of experience leading high-performing data teams

• Demonstrable impact via analytics tool adoption

• Success with implementing both curated dashboards and self-service data platforms

• Hands-on expertise in Tableau

• Solid working knowledge of SQL (ideally dbt)

• Strong interest in emerging analytics trends (e.g. AI-powered tools & features)

• History of delivering high quality results against important goals and timelines

• Passion for developing and motivating teams of technical specialists

• Pragmatic, solutions-oriented mindset with ability to navigate challenges effectively

• Comfort working in a fast-paced, dynamic business environment (ideally a scale-up)

• Strong attention to detail

• Dedication to Multiverse's mission and values