We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

TL;DR: Multiverse is looking for an exceptional Strategy & Operations Manager to join the RevOps (Revenue Strategy & Operations) team to be the strategy leader for the Marketing organisation that supports Multiverse’s growth engine. This includes, but is not limited to, building out and optimising our marketing operations stack, analysing trends to determine marketing campaign effectiveness to improve ROI, and partnering with the marketing teams and leading strategy projects to further accelerate our growth engine. To excel in this role, you will need to be analytically-driven, willing to get deep into the weeds to find answers to critical business problems, while also being collaborative as you work closely on cross-functional projects with Marketing, Sales, and Sales Strategy teams.

This role will report directly to the Director of RevOps.

Specifically, you will

• Design and align our annual Marketing plan with Marketing, Finance and Sales leadership

• Execute on critical business analytics requests in partnership with Marketing teams (e.g., dashboard builds, reporting for QBRs, etc.)

• Build and iterate on our marketing operations stack (e.g., CRM, workflows, lead routing, etc) – identify and implement improvements to our existing workflows and processes to improve efficiency for our marketing teams.

• Translate our ever-evolving business requirements (from Marketing, Sales, Growth, etc.) into scalable solutions, either by leveraging our marketing technology stack or implementing new processes across the organisation.

• Provide key ad-hoc analyses (e.g., funnel optimization, ABM performance, propensity to buy models, etc.) to help the management team refine/adjust the strategy as needed.

About you

• 4+ years of experience in an analytical role, preferably at a technology company or consulting firm; previous roles may include GTM or Sales Strategy and Operations Lead, Marketing Insights Lead, etc.

• Proficient in handling and analysing large data sets utilising Excel and/or Google Sheets, bonus if you have experience with SQL!

• Experience with leading CRM platforms (Salesforce, Hubspot, etc) and experience creating C-suite-level dashboards within said CRM platforms

• Demonstrated experience with data visualisation tools like Google Data Studio, Tableau, Looker, etc.

• Process and operational thinking: you can tackle a problem independently and quickly iterate to a solution, and then also document it in a way that's easy to understand for all audiences.

• You are a clear, effective communicator and are excited about working in a diverse, distributed team

• You can communicate complex problems and analyses simply to stakeholders across all levels, departments and between both technical and non-technical colleagues

• You have a positive-sum mentality - you’re equally excited about both rolling up your sleeves to get something done and reflecting on the bigger picture

• You are passionate about social and economic mobility and the goal of ensuring that all candidates have equitable access to apprenticeship opportunities

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.