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Head of Design, UK



London, UK
Posted on Saturday, June 15, 2024

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

User Experience at Multiverse

At Multiverse, we are dedicated to creating innovative and user-centric products that transform how companies upskill and enhance the lives of our learners. Our team is passionate, driven, and always looking for ways to push our User Experience to the next level. We are currently seeking a Head of Design (Design + User Research) who is an exceptional designer first and foremost, with a proven track record of hands-on design excellence.

The role:

As the Design Director, you will be at the forefront of our design initiatives, leading by example and setting the standard for design quality across all our products. Your primary responsibility will be to create stunning, functional, and user-friendly designs that meet both business objectives and user needs. You will also manage, mentor and guide a team of talented designers and researchers, fostering a culture of creativity and collaboration. You will do this by Leading by example, not being afraid to spend much of your time Figma talking through the details and also creating yourself

Key Responsibilities:

  • Lead the design process from concept to final execution, ensuring the highest quality and consistency in all deliverables.

  • Create and iterate on wireframes, prototypes, and high-fidelity designs that effectively communicate vision, design ideas and solutions.

  • Collaborate closely with cross-functional teams, including product management, engineering, and data, to ensure designs are prioritised based on user needs and align with business goals and technical constraints.

  • Work proactively through the ambiguity of understanding user needs, defining new products, and applying new technologies. Can bring structure to ambiguity or uncertainty. Ensure the resulting experiences are simple, clear, and compelling.

  • Define and drive strategy around the future direction of Multiverse’s products

  • Build strategic research and design capabilities and using those to impact business-wide priorities and direction

  • Stay up-to-date with industry trends, tools, and technologies, and continuously bring fresh ideas and innovative solutions to the team.

  • Advocate for users and customers; imparting strategic design leadership that fosters a shared understanding of the customer-centric intersection between design, learning, business and technology needs.

  • Mentor and develop a team of designers and researchers, providing constructive feedback and fostering an environment of learning and growth.

  • Advocate for user-centered design principles and best practices within the organization.


  • Proven experience leading design projects from concept to completion, with a deep understanding of both visual and interaction design.

  • An exceptional design portfolio with recent work.

  • Experience with brand application through and across product UI and design systems.

  • Proficiency and passion in design tools such as Figma

  • Excellent communication skills with the ability to articulate design decisions and rationale to both designers and non-designers.

  • Proven experience of growing user research maturity in an established user research team, e.g. integrating user research at the company or strategic level

  • A proactive and self-motivated attitude, with the ability to work independently and manage multiple projects simultaneously.

  • Demonstrated leadership skills, with experience mentoring and guiding other designers.

  • Experience working in a fast-paced startup environment.

How we hire


  • Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

  • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

  • Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

  • Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.


All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.