We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

Multiverse is looking for an exceptional Sales Operations Executive to join the RevOps team to support the critical GTM operations that enables Multiverse’s growth engine. This includes, but is not limited to, building out and optimising GTM processes through our sales tech stack, analysing trends to determine areas of improvement, and partnering with the Sales, GTM systems and Strategy teams to further accelerate our growth engine. To excel in this role, you will need to be analytically-driven, willing to get deep into the weeds to find answers to critical business problems, while also being collaborative as you work closely on cross-functional projects. This role will report directly to the Sales Operations Manager in the UK.

Specifically, you will

• Identify and solve process weaknesses and bottlenecks across the Sales & Customer Success function through process enhancements, modifications and best practices development

• Manage cross-functional projects, working closely with our data and tech teams, to unlock insights and improved ways of working for Sales & Customer Success

• Provide operational support for business development activities executed by the Sales team to promote revenue generation ensuring high quality, & efficiency

• Design, improve & deliver training & onboarding processes across the Sales & Customer Success functions

• Be a key point of contact for the sales team and wider teams surrounding sales process questions and sales software queries (including Salesforce & Gong)

• Contribute to territory planning, account allocation, alongside quality assurance of our sales & revenue data

• Improve accessibility & impact of data across our Sales & Customer Success teams, through analysis and building new data visualisations

About you

• 2+ years of professional experience, ideally in analytical and operational roles like Consulting, Sales Operations, or Business Operations in a dynamic, fast-growing B2B sales environment

• You will have project management skills including strong organisation, attention to detail, and the ability to coordinate and interact with cross-functional teams

• You enjoy a busy and dynamic working environment and enjoy working collaboratively with various departments across the organisation

• You have strong stakeholder management skills, and experience of onboarding/training sales teams is desirable

• You have experience working with Salesforce and other commonly used sales tools such as Gong, Lusha, Cognism, ZoomInfo

• You have experience with account / territory management for Sales departments

• You will have experience with data analytics tools like Gsheets or Excel

• You are passionate about social mobility and doing social good

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.