Join our companies in their quest to drive powerful, positive, change that endures.

Senior Enterprise Customer Success Manager



Customer Service, Sales & Business Development
London, UK · Remote
Posted on Wednesday, May 1, 2024

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The opportunity

As a Senior Enterprise Customer Success Manager, you will work with FTSE enterprises to evolve the way they think about human capital development. We nurture relationships with stakeholders across our clients, ensuring our programmes are delivering value and engaging with C-suite and senior decision-makers to bring ROI to life and address their business challenges.

We are just getting started, and are looking for exceptional Customer Success individuals to help drive continued growth in the UK.

What you bring

  • 5+ years of Customer Success or Account Management experience

  • Experience working with and influencing C-suite, C-1 and/or C-2 execs in FTSE organisations

  • Proven record of independently driving customer outcomes within complex enterprise customers in a high-touch environment (previous quota-carrying role tied to NRR / GRR required)

  • Proven ability to manage multiple accounts and work streams simultaneously with a high level of attention to detail

  • Proven ability to influence cross functional teams (eg. product and sales) to get things done

  • Comfortable in a fast-paced, ever changing environment (previous startup experience required)

  • You are commercially minded, with a passion for business and want to be part of the team that shapes the future of our playbook

Once here, you will

  • Manage a multimillion pound book of business with a small number of our highest-value clients; working closely with our enterprise customers to understand their strategic objectives and to deliver against them

  • Take a consultative approach to building cross-functional relationships that deliver mutual success

  • Build and manage relationships with senior leaders to solve complex challenges; both internally and externally

  • Partner with clients to craft Joint Success Plans to accelerate the client’s workforce transformation, using data and shared metrics to prove the impact on their business

  • Facilitate business reviews with decision-makers and business champions, where we demonstrate value realised, codify corrective action plans where necessary, and plan for partnership growth

  • Consult key stakeholders on their apprenticeship strategy to power workforce transformation needs and CEO-aligned initiatives (previous EdTech, L&D Tech, HR Tech or Workforce Transformation experience preferred)

  • Act as an extension of the CS leadership team, delivering on strategic initiatives and projects to propel the CS function and business forward

  • Mentor more junior members of the team and play an active role in enablement across the CS org

  • Continuously develop yourself through our feedback culture and be trained by world-class Multiverse leaders, to accelerate your career long-term here


  • Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

  • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

  • Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

  • Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role.


All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.