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Technical Curriculum Lead: Security & IT Operations



IT, Operations
New York, NY, USA
Posted on Friday, January 19, 2024

We’re on a mission to create a diverse group of future leaders. We do that through professional apprenticeships because we believe learning on-the-job creates a more equitable and successful path to careers. We find, train and support talented individuals, wherever they are in their career journey, and equip them with the in-demand tech, software engineering, and data skills to transform their careers and deliver a better route to growth for their employers.

We’ve had some big achievements. We hit 10,000 apprentices in our community - and counting. We launched one of the largest data apprenticeship programs in the UK with Jaguar Land Rover, and we’ve partnered with companies like Mars, Verizon and CitiBank. Not to forget becoming a mission-driven EdTech unicorn after our $220m Series D.

But we aren’t stopping here. Join Multiverse and build the future of learning at work.

The Technical Curriculum Lead for Cybersecurity is responsible for creating the world class global product set within our Security and IT Operations domain. They partner with subject matter experts and learning designers to develop the training needed for today and tomorrows most in demand roles. They are not shy about their passion for all things cyber, networking and infrastructure and how it continues to evolve and develop. As they become the deep market expert in business requirements, they will also be excited about the opportunity this provides to deepen their own knowledge in the space.

More practically, they develop the Security and IT ops content roadmap, understand where content partnerships or subject matter experts will increase the velocity and quality of products, improve performance of the current programs and work with cross-functional stakeholders to operationalize new products and updates. They are the product owner and should utilize other teams’ expertise in the business to develop the right delivery models, marketing messaging, technology features and content to meet the needs of both role specific and business impact requirements. As we release both synchronous and blended learning models, they will be vital in quality assuring both the content and the training developed and for supporting our Go to Market partners with any major client calls that require technical expertise.

Technical Curriculum Leads work under the direction of a Director/Sr Manager of Curriculum and will sit within a broad team of Technical Curriculum Leads. Their performance will be measured against: growth of market share within their domain and quality/effectiveness of product.

Key Duties and Responsibilities:

Domain Strategy

  • Conducts horizon-scanning techniques to monitor the client landscape to ensure ongoing program market fit

  • Conducts short-cycles of market demand, target customer, target apprentice, and works with finance on financial modeling of new subject expansion areas within domain expertise area to quickly move on launching new offerings

  • Works with Learning Designers to develop proposals and high-level structures of new programs to determine Multiverse fit and opportunity

  • Scans the market for relevant 3rd party content partnerships to support expansion of offering

  • Stays informed on the space through ongoing research and participation in relevant events to ensure the product remains industry-aligned

  • Works with the Senior Manager/Director of their domain to develop and manage SME or contractor resource requests

Product Evaluation and Iteration

  • Develop and refine short, medium and long term curriculum strategy within the Security and IT Ops domain

  • Monitors and evaluates product performance inclusive of: internal and external metrics, client and apprentice feedback, and product feedback to surface insights and improvement areas. Works with designers to implement appropriate solutions. Track associated with our domain-level modules/programs.

  • Creates feedback loops and communication strategies with key stakeholder on new module launches and existing program improvements (i.e.CSM/Delivery/GTM/Launch).

  • Works with Product Marketing to develop the understanding of learner personas and business problems solved by key program offerings.

  • TCLs organize retros on product launches, product metrics and working with internal stakeholders to determine next steps.

Client and Cross-functional Stakeholder Management

  • Works with a cross-functional team to bring a product or product updates to market effectively

  • Manages change by ensuring stakeholder buy-in and alignment to changes to the product

  • Creates visibility for research and feedback by preparing documentation and presentations accessible by a wide range of stakeholders and teams

  • Serves as an internal and external expert for sales conversations

Required Skills and Qualifications:

  • Proven expertise in Security and IT Ops and a demonstrated fluency with the ability to rapidly research, analyze, and comprehend technical and organization information

  • Experience setting and executing data-driven content strategies

  • Customer discovery and presentation experience

Preferred Skills and Qualifications:

  • Strong experience with cohort or online content creation and professional training

  • Experience of working within regulated structures such as the UK apprenticeship levy

  • A proven track record in technical education (higher education, instructor-led training, conference speaking, book publishing, and/or eLearning) with understanding of instructional design techniques and approaches

Salary Information:

The base salary range for this role is $149,500 - $175,750. Please note if you are based outside of our hubs this range may adjust accordingly.


Multiverse currently offers the following benefits.

  • Access to no-cost and low-cost healthcare options for Multiversers and their dependents. Get care nationally through MetLife and Aetna’s provider networks.

  • Support as your family grows! Time off to tend to your growing family with 16 weeks of continuous, fully paid parental leave for primary caregivers.

  • Access to a 401(k) with a 4% match, capped at $5,000 per year

  • Company sponsored One Medical membership

  • Unlimited text based therapy with TalkSpace

  • Monthly wellness reimbursement

Multiverse currently offers the following time off types.

  • 20 Days of PTO per calendar year

  • Life event and volunteer days

  • Quarterly M-Powered Days to refresh and recharge

  • End of Year Company Shut Down

  • Time off to take care of yourself and your loved ones including sick time, compassionate leave and short term disability

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Multiverse requires all employees to be fully vaccinated against COVID-19. We will consider requests for reasonable accommodation based on disability and/or religious beliefs on an individualized basis.