IT Support Specialist
IT, Customer Service
Washington, DC, USA
USD 88k-100k / year
Posted on Aug 6, 2026
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
About The Role:
We are looking for a talented IT Support Specialist to join our IT department in New York.
At HiBob, we’re building the exceptional in all that we do. In this role, you’ll be the go-to Bobber for IT in New York and globally, responsible for ensuring that all aspects of the IT experience for our Bobbers are exceptional.
**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least three days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!** Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.
When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
About The Role:
We are looking for a talented IT Support Specialist to join our IT department in New York.
At HiBob, we’re building the exceptional in all that we do. In this role, you’ll be the go-to Bobber for IT in New York and globally, responsible for ensuring that all aspects of the IT experience for our Bobbers are exceptional.
**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least three days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!** Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.
- Can demonstrate 2-3 years of experience as an IT Helpdesk / System Admin in a SaaS organization.
- Hands-on experience with computer hardware and software installations, administration, and Tier 1, 2 troubleshooting, can diagnose and resolve technical issues.
- Strong familiarity with macOS, Windows 10, 11 - Required.
- Working knowledge of Mobile Device Management (MDM) solutions, particularly JAMF - Highly Preferred.
- Experience as an administrator of SaaS platforms such as Okta, Google Workspace, Zoom, Zendesk, Office 365, and more (Required).
- You are self-motivated and self-directed; you’ll take a task and run with it through to completion.
- Deliver outstanding technical support for Bobbers' requests and issues related to workstation hardware and software (both Windows and macOS), network connectivity, and audio/video and web conferencing systems.
- Configure and support Single Sign-On (SSO) configurations for various cloud platforms and applications.
- Coordinate IT orders and stock, collaborating closely with suppliers and vendors.
- Provide both on-site and remote support, ensuring uninterrupted IT services.
- Administer corporate cloud services such as Okta, Google Workspace, Jamf, Zoom, Zendesk, Office 365, and more.
- Assist with network administration tasks.
- Maintain meeting rooms and audiovisual equipment (event spaces) for smooth operations.
- Take ownership of IT stock and asset management.
- Lead seamless IT onboarding for all new Bobbers and ensure complete offboarding processes are carried out when Bobbers leave us.
- Lead challenging technological projects that support the growth and scale of HiBob.
- Create knowledge base articles and documentation on implemented solutions and system configurations.
- Always look for opportunities to improve our IT practices and processes.
- Support our internal events and general audio-video and digital signage with best-in-class hardware and software.
Base salaries for this role ranges from $88,000 - $100,000 USD per year.
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.
When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.
