Implementation Manager
Mosaic.tech
Washington, DC, USA
USD 110k-130k / year
Posted on May 21, 2026
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
We are seeking an Implementation Manager with HR experience to guide clients through the onboarding process onto our SaaS-based human resource platform. The ideal candidate will facilitate smooth implementations, ensuring clients effectively transition and maximize the value of our offerings. Strong communication and project management skills are essential for this role.
**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least two days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!** Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.
We want to hear from you if you have:
You will lead implementation projects, align client needs with the platform capabilities, drive client value and work directly with clients to ensure deliverables fall within the applicable scope and timelines
Base salaries for this role range from $110,000 - $130,000 per year.
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.
When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
We are seeking an Implementation Manager with HR experience to guide clients through the onboarding process onto our SaaS-based human resource platform. The ideal candidate will facilitate smooth implementations, ensuring clients effectively transition and maximize the value of our offerings. Strong communication and project management skills are essential for this role.
**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least two days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!** Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.
We want to hear from you if you have:
- Proven experience as an Implementation Manager/Project Manager and/or CSM (3 years)
- Strong understanding of SaaS and the technology industry
- Knowledge of HR
- Experience in project management
- Demonstrated ability to confidently leverage AI tools to enhance implementation planning, customer communications, data analysis, and process improvement while exercising sound judgment, validating accuracy, and adhering to responsible AI usage practices
- Fluency in Spanish (written and verbal) is a plus
- Strong problem-solving skills and an ability to think outside of the box
- Ability to interact with product specialists and development teams around delivery/roadmap
- A can-do approach with the ability to thrive under pressure
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- A passion to learn the Bob product and tech-savviness
- A desire to work in a fast-paced startup environment
- A strong work ethic, integrity and desire to succeed
You will lead implementation projects, align client needs with the platform capabilities, drive client value and work directly with clients to ensure deliverables fall within the applicable scope and timelines
- Be the main point of contact for our clients from point of sale through to deployment
- Gather system requirements and business objectives from customers
- Assess how best to configure the platform and provide guidance on best practices and successful deployment
- Identify and analyze project risks & dependencies on an ongoing basis
- Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
- Work cross-functionally with our Sales, CS Engineers, Product & Account teams
- Maintain detailed project plans to communicate project status both internally & externally
- Perform risk management to minimize project risks
- Report and escalate to management as needed when project time deadlines become at-risk
Base salaries for this role range from $110,000 - $130,000 per year.
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.
When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.
