Implementation Manager
Mosaic.tech
United Kingdom
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as what3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
We are looking for an experienced Implementation Manager to lead complex customer implementations for HiBob’s growing enterprise and upper mid-market customer base. This person will partner closely with Project Managers, customers, and cross-functional stakeholders to deliver successful HR technology deployments while helping evolve implementation processes as HiBob scales further into enterprise delivery.
The ideal candidate brings strong SaaS implementation experience within Professional Services environments, has managed complex multi-stakeholder deployments, and is comfortable operating as a trusted advisor to customers throughout implementation lifecycles.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms.
Come join us.
Must-Have Experience
Minimum 5 years of experience in SaaS implementations or Professional Services delivery roles
At least 3 years managing large and complex implementation projects
Significant experience within Professional Services environments (majority of career experience)
Experience managing enterprise or sub-enterprise customer implementations (approximately 5,000–20,000 employees)
Strong customer-facing stakeholder management experience
Experience handling escalations and navigating challenging customer situations
Hands-on configuration experience within SaaS platforms
Strong project management and organizational skills
Excellent verbal and written communication skills
Comfortable operating in fast-paced scale-up environments
HR technology or HR domain experience
Experience working within HRIS, HCM, or workforce management platforms
Experience contributing to operational improvements or implementation process optimization
Experience supporting enterprise transformation initiatives
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us. Learning and Development is at the heart of HiBob, so don’t exclude yourself if you don’t tick off all of the below items which are desirable, but not essential to have from day one.
Lead end-to-end SaaS implementation projects from post-sale through deployment
Act as a primary customer-facing implementation lead across complex projects
Gather business requirements and align customer objectives with platform capabilities
Configure solutions and advise customers on implementation best practices
Manage 2–3 concurrent large-scale implementation projects
Partner closely with Project Managers to manage timelines, risks, escalations, and stakeholder communication
Maintain detailed project plans and status reporting internally and externally
Identify risks, dependencies, and delivery blockers proactively
Support customers through complex implementation challenges and drive resolution
Collaborate cross-functionally with Product, Sales, Customer Success, Engineering, and Account teams
Contribute to process improvements, playbooks, and operational best practices within Professional Services
Support HiBob’s evolving enterprise implementation strategy by bringing strong delivery discipline and customer advisory capability
