London, Cardiff or Remote | 12 month Fixed Term Contract £34,000 - £43,000 + Benefits | Hear from the team ✨

⭐ About our Customer Operations Hiring Team:

We’re a large team that look after a large business remit hiring and onboarding teams within Customer Operations, Financial Crime, Fraud and Disputes. We hire those on the Customer Service front line, their support teams and Senior Leaders.

🔑 You’ll play a key role by...

• You’ll be predominately hiring large volumes of candidates for Customer Operations positions across our Financial Crime, Fraud and Disputes teams
• You’ll spend a lot of your time screening CVs, reviewing answers to application questions, completing video interviews with candidates and scheduling interviews.
• You’ll be proactive and creative at finding great talent for Monzo and you might do this by proactively sourcing on LinkedIn, driving our referral scheme, connecting and working with other companies that have announced redundancies or adapting our attraction plan.
• You’ll be required to provide helpful, developmental feedback to both internal and external candidates.
• You’ll build lasting relationships with Hiring Managers and support with facilitating creative hiring strategies.
• You’ll work with Hiring Managers, Workforce Planning, Training and Onboarding to define hiring plans and agree onboarding dates.
• You’ll care deeply about diversity and inclusiveness, and giving all candidates an amazing experience.
• You’ll be data-driven, comfortable reporting back on your campaigns success and presenting back insights to the Operations management teams.

🤩 We’d love to hear from you if…

• You have previous experience in a Recruiter role recruiting at high volume.
• You’re experienced at interviewing and assessing candidates.
• You can tell whether somebody has the skills we’re looking for, without relying on previous job titles or qualifications.
• You love rolling your sleeves up and working with lots of autonomy - work well to deadlines and targets.
• You want to create a world class interviewing and onboarding experience
• You’re passionate about Monzo and being a brand ambassador.
• You care deeply about inclusiveness and diversity.
• You’re empathetic, adaptable and respectful of candidates’ needs and priorities
• You enjoy working collaboratively with a variety of people in different teams and can influence those more senior than you.
• Bonus points if you’ve worked in or closely with FinCrime/Fraud/Disputes teams and really understand their needs, requirements and culture.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰£34,000 - £43,000 salary range ➕ share options.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• Application questions & CV review
• Recruiter call
• Role specific & values based interview

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We'll close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

If you’re successful in applying for this role, we’ll work with you to find a start date that’s as early as possible. So that we can make sure things continue to run smoothly and our teams aren’t too stretched, this might not always be as soon as expected. We’ll be sure communicate this with you and keep you updated.

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