IT Technician
Mistral AI
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Paris, France
Posted on Mar 24, 2025
We are seeking a skilled and motivated IT Technician to join our growing team at Mistral AI.
The role reports to our IT Manager.
Key responsibilities
- Technical support:
- Deliver high-quality technical support by providing adequate assistance to users for their daily requests via email.
- Identify, analyze, and resolve hardware and software issues, including operating systems, applications, and devices.
- Register and follow incident tickets while maintaining effective communication with users throughout the resolution process.
- Train users on applications and hardware, and provide guidance on best practices.
- Group IT Asset Management:
- Conduct the installation, configuration, and updates of the personal computers.
- Effectively manage application licenses and user accounts.
- Assess business needs and contribute to the evolution of our practices in line with current standards.
- Supervise the shipment and return of IT equipment at the headquarters and internationally, and manage the stock.
- Monitor and maintain updated inventory records (list and allocation of equipment).
- IT Security:
- Apply the security policy for workstations (Mac).
- Manage user accounts
You may be a good fit if
- You have previous experience in technical support or a helpdesk in a fast-paced environment.
- You have strong troubleshooting skills, knowledge of operating systems (macOS), Google Suite, and common applications.
- You have excellent interpersonal and communication abilities, with the capacity to explain technical concepts to non-technical users.
- You are able to handle multiple tasks and priorities in a dynamic environment.
- You are able to work effectively within a team and collaborate with various departments.
- You are fluent in English. French is a plus.
- You hold degree in Computer science, Information technology or related field (Bac+2)
Benefits
- 🤑 Competitive cash salary and equity
- 🥕 Food : Daily lunch vouchers
- 🥎 Sport : Monthly contribution to a Gympass subscription
- 🚴 Transportation : Monthly contribution to a mobility pass
- 🧑⚕️ Health : Full health insurance for you and your family
- 🍼 Parental : Generous parental leave policy
- 🌎 Visa sponsorship
This job is no longer accepting applications
See open jobs at Mistral AI.See open jobs similar to "IT Technician" General Catalyst.