MinIO is the leader in high-performance, hyper-scale object storage. The company’s commercial offering, AIStor, is built for the exascale data infrastructure challenges presented by modern AI workloads. Designed for mission-critical, production workloads, MinIO is deployed by 77% of the F100 and powers many of the largest private cloud AI deployments in the world. The company is looking for a Renewals Account Manager.

You’ll be backed by a strong team and an exceptional product, positioning you to excel in your role and make a significant impact. In this role, you will proactively seek out and engage enterprise customers, establish MinIO’s value proposition, and close deals that contribute to our overall success. You’ll need to thrive in a fast-paced, agile setting and work cross-functionally to help us expand from a product-led sales approach to include a sales-driven growth strategy.

What You Will Do:

• Renewal Ownership: Own and manage the end-to-end renewal process for assigned accounts, including subscription renewals, contract negotiations, and account escalations.
• Customer Engagement: Actively engage with customers throughout the subscription lifecycle, ensuring they understand the value of our services.
• Risk Management: Proactively identify at-risk accounts and collaborate with Customer Engineering and Sales teams to develop strategies to reduce churn and increase renewal rates.
• Forecasting & Reporting: Accurately forecast renewals, track performance against key metrics, and report on renewal trends, opportunities, and risks.
• Cross-Functional Collaboration: Work closely with internal teams (Customer Engineering, Sales, Support, and Product) to align strategies, improve processes, and ensure a seamless renewal experience.
• Upsell & Cross-sell Opportunities: Identify upsell and cross-sell opportunities within the renewal cycle, maximizing customer value and expanding our product footprint in existing accounts.
• Data Management: Maintain accurate records of all renewal activities, including tracking key renewal milestones and account health data in our CRM system.
• Process Improvement: Continuously improve the renewal process by developing and implementing best practices, streamlining workflows, and enhancing customer communication.

Your Skills and Experience:

• 3+ years in renewals, customer success, account management, or sales within a SaaS or subscription-based business.
• Strong negotiation, relationship-building, and problem-solving skills, with a data-driven approach to decision-making.
• Excellent verbal and written communication skills, with the ability to effectively engage both customers and internal stakeholders.
• Proficient in CRM software (e.g., Salesforce, HubSpot) and other customer management tools.
• Ability to analyze data, recognize trends, and apply insights to improve the renewals process and customer experience.
• Collaborative mindset with the ability to work effectively across teams and influence without authority.
• Exceptional time management and organizational skills, with a strong attention to detail.
• Educational Background: BA or BS in computer science, business, marketing, or a related field.

What We Offer:

• Health Care Plan (Medical, Dental & Vision)
• 401K with 3% Match
• Pre-IPO Stock Options
• At least 12 Public Holidays
• Flexible Time Off
• The salary range for this position is $90,000 - $120,000. Actual offer will be based on your qualifications.

Pay Transparency

MinIO determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.