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Creative Operations Manager

Maven Clinic

Maven Clinic

Operations
United States · New York, NY, USA · Remote
Posted on Tuesday, April 23, 2024
Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
  • TIME 100 Most Influential Companies (2023)
  • CNBC Disruptor 50 List (2022, 2023)
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
  • Great Place to Work certified (2020, 2021, 2022, 2023)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)

We are seeking a Creative Operations Manager to join our Design team. You will support cross-functional teams, including Product Design, Brand Design, UX Research, and Copywriting, helping deliver high-quality results efficiently. You will play a key role in fostering a culture of excellence. If you have a background in design operations and a passion for project management and efficiency, we encourage you to apply.

About the team:

We are the Maven Design Team, where we bring the Maven product and brand to life. We focus on making experiences great with work spanning visual design, user research, accessibility, and systems thinking. Join us and help shape solutions that have real impact on family health.

As Creative Operations Manager you will be responsible for...

  • Stewardship of the Brand and Project Management: Ability to uphold the integrity of the brand while ensuring project deliverables and objectives are met with precision and timeliness.
  • Production and Operational Efficiency: Strong understanding of best-in-class production strategies that are agile, cost-effective, and uphold creative excellence. Capable of adapting these strategies to align with the business model.
  • Collaborative and Strategic Thinking: Proficiency in collaborating with internal stakeholders and cross-functional teams to creatively solve problems, build strong relationships, and think strategically.
  • Project Coordination: Develop and manage detailed timelines for multichannel projects, overseeing every step from strategy through to production, ensuring efficient workflow and timely execution.
  • Leadership and Professionalism: Serve as the key point of contact for internal creative projects, demonstrating leadership and professionalism in managing and facilitating solutions for business challenges.
  • Relationship Management and Troubleshooting: Ability to effectively manage and troubleshoot complex situations involving creative resources, vendor relationships, and project adjustments.
  • Communication: Excellent written and verbal communication abilities, ensuring clear, effective, and regular status updates and reports to all relevant parties.

We’re looking for you to bring:

  • Project Management Experience: Demonstrated ability to manage projects through all lifecycle stages, with direct accountability for project deliverables and execution. Experience in setting deadlines, coordinating team tasks, and ensuring projects are completed on time and to specification.
  • Leadership and Results Orientation: Proven track record of leading projects and guiding team goals by taking ownership and driving results. Ability to inspire and motivate team members to achieve high performance.
  • Problem-solving Skills: Strong problem-solving skills with a proven ability to aid the team in resolving issues effectively. Experience in identifying, analyzing, and addressing complex project challenges.
  • Experience in Design Operations: Specific experience in a design or creative operations role, managing workflows within creative teams, and understanding the unique challenges of design project management.
  • Interpersonal and Communication Skills: Excellent interpersonal and communication skills, with the ability to negotiate while maintaining effective relationships.
  • Adaptability and Agile Practices: Experience working in an agile environment, able to adapt quickly to changes in priorities and manage multiple projects simultaneously.

Helpful experiences and skills (if you don’t have them, you can learn them with us!):

  • Familiarity with Industry Tools: Proficiency in project management software and tools such as Asana, Jira, or similar, as well as familiarity with design software like Adobe Creative Suite and Figma.
  • Experience in B2B2C, Health or relevant industry

For candidates in NYC, CA or CO, the salary range for this role is $115,000-$135,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

  • Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
  • Whole-self care through wellness partnerships
  • Weekly breakfast, lunch, and get-togethers
  • 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
  • Annual professional development stipend and access to a personal career coach through Maven
  • 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.