Maven is looking for a high energy, passionate, and detailed-oriented Associate to join our Client Success Team. The Associate will play a critical role in supporting Maven’s rapidly growing channel segment with a high level of responsibility and visibility across the team. As part of the Associate team, you will support employers that come in through our Channel partnerships -- fielding implementation related questions, answering inbound client requests, supporting pool engagement targets, producing reports to share with client key contacts, and supporting ongoing relationship management.

As a Client Success Associate at Maven, you will:

• Serve as a member of the account team which manages our book of Small and Medium size Businesses (SMB)
• Partner with your Associate peers to deliver quick follow up to inbound questions, providing comprehensive, thoughtful, and speedy insights to our clients

• Co-manage a book of business of employers with <5k employees that are contracted through our channel partnerships

• Facilitate day-to-day cross-functional coordination of client activities, including but not limited to eligibility verification, meeting coordination, client marketing requests, and business operation deliverables
• Understand and successfully navigate a network of stakeholders between Maven, our channel partners, and the client
• Help to maintain happy and healthy business relationships with clients and channel partners; capture and own client issues to ensure customer success and loyalty

• Fully understand theMaven platform and lead product overview trainings to various client stakeholders, as needed
• Manage quarterly and biannual account reporting, ensuring accuracy of data and working with Client Success leads to develop data-driven strategic insights
• Assist in project managing for upsells and contract amendments
• Help identify common strategic team roadblocks and propose solutions for better team efficiency
• Track and organize best-in-class client materials and templates produced and share with broader Client Success department

We’re looking for you to bring:

• 2-4 years of experience in client success, account management, project management and/or operations
• Passion for healthcare, telehealth, and/or start ups
• Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
• Strong writing skills including ability to craft and send thoughtful and professional client-facing emails to respond to questions/inquiries
• Ability to prioritize and manage multiple tasks
• Attention to detail and high degree of accuracy in task management and follow-through
• Ability to identify systematic issues based on your experience working directly with clients and bring to appropriate cross-functional teams to identify and solve with process improvements

Helpful experiences and skills (if you don’t have them, you can learn them with us!):

• Experience using tools including Salesforce, Looker (or other data visualization tools); attention to detail and CRM data entry hygiene
• Project management experience
• Background in a healthcare-related field
• Background in communications or marketing

For candidates in NYC, CO, or CA, the base salary range for this role is $72,000 - $85,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.