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IT Support Intern- Summer 2024 NYC



This job is no longer accepting applications

See open jobs at Mark43.
IT, Customer Service
New York, NY, USA
Posted on Tuesday, January 30, 2024

Mark43 is approved to hire in 40 states, including AL, AZ, CA-excluding San Francisco, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, and WI. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for an IT Support intern to join our team. The successful candidate will have a passion for Information Technology, a strong foundation in macOS & Windows, and a desire to grow in the IT field. As an IT Support Intern, you will be assisting the Mark43 IT team with providing technical support to Mark43 employees and will also assist with a variety of IT-related projects. You will be a critical part of the team and will have a direct impact on the success of the company, ensuring all employees remain productive.

The internship is a 12-week internship, starting on June 4, 2023. This internship will be based out of NYC.

What You can expect to work on:

  • Manage inbound hardware/software support requests from employees via Jira.
  • Support all current and changing aspects of our IT environment; including macOS and Windows laptops, MDM, audio/visual equipment, and printers.
  • New Hire Setups (Account creation & laptop configuration)
  • Hardware inventory control
  • Ensure NYC conference rooms are fully functional
  • Support SaaS solutions (Microsoft 365, Atlassian, Lastpass, Github, Slack, etc)
  • Update our internal wiki with technical how-to documentation/instructions to empower the organization.

What we expect from you:

Must Haves:

  • Familiarity with troubleshooting Windows and MacOS issues.
  • Strong problem-solving and analytical skills
  • Demonstrated experience understanding complex issues, and explaining them in terms appropriate for technical or nontechnical audiences
  • Strong customer service skills, both in-person and virtual.
  • Must be able to commute to NYC office (Hybrid) to support employees for 2-3 days a week

Nice to Have:

  • Experience with MDM technologies (MS Intune, Jamf, Kandji, etc)
  • Experience with supporting Microsoft 365/Entra ID (Azure)
  • Deeper understanding of networking concepts
  • Knowledge of Powershell/scripting/automation

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Compensation for this role is paid an hourly rate of $25 per hour.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email requesting the accommodation.

This job is no longer accepting applications

See open jobs at Mark43.