My job alerts

Program Manager - Diagnostics

Loop Health

Operations

Bengaluru, Karnataka, India

Posted on Feb 13, 2026

Apply now

Role Overview

As a Program Manager – Diagnostics, you will drive end-to-end execution across operations, partner management, customer experience, and cross-functional initiatives within our diagnostics business.

You will work closely with Operations, Growth, Product, Provider Networks, and Customer Experience teams to ensure seamless delivery, high customer satisfaction, and strong unit economics.

This is a high-impact, high-visibility role suited for someone who loves solving ambiguous problems, building processes from scratch, and driving measurable outcomes.

What You’ll Do

1. Program Execution & Operations

Own and drive key diagnostics programs from planning to execution
Build SOPs and scalable processes across cities
Track and optimize SLAs across internal and external stakeholders

2. Cross-Functional Coordination

Act as the central point of coordination between Growth, Tech, Ops, CX, and Provider teams
Identify bottlenecks and drive resolution with clear timelines and accountability
Work with Product and Sales to improve diagnostics booking flow and tracking experience

3. Partner & Vendor Management

Manage relationships with diagnostic labs and sample collection partners
Monitor performance metrics and enforce service quality standards
Support onboarding of new partners in expansion markets

4. Customer Experience Excellence

Own end-to-end customer journey for both B2B and B2C diagnostics customers
Support Sales Teams to unblock more deals and unblock product capabilities

What We’re Looking For

Experience

2–5 years of experience in B2B or B2C high growth and fast paced startups (healthtech, fintech, mobility, ecommerce, consumer internet preferred)
Experience in solving for B2B or B2C customer needs with a customer-first mindset.
Experience managing cross-functional projects with multiple stakeholders with clear impact.