Client Onboarding Manager
Loop Health
Mumbai, Maharashtra, India
Posted on Feb 10, 2026
About the Role
We are looking for an exceptional communicator and highly organized leader to join Loop as a Client Onboarding Manager within the Customer Success team. In this role, you will own the end-to-end onboarding experience for our clients and their employees, ensuring seamless implementation, high engagement, and strong activation of Loop’s offerings.
You will manage onboarding strategy, lead a team of onboarding specialists, collaborate closely with cross-functional stakeholders, and serve as a key escalation point to deliver a world-class onboarding journey.
Key Responsibilities
Client Onboarding Strategy & Execution
- Own and drive the overall onboarding experience for new and existing clients across virtual and in-person formats
- Develop scalable onboarding frameworks, playbooks, and calendars aligned with business and customer success goals
- Deliver high-impact onboarding presentations that educate employees on insurance benefits, product offerings, and app usage
- Ensure strong client engagement and activation through structured onboarding programs and follow-ups
- Represent Loop on-ground and virtually as the face of onboarding, driving trust and brand credibility
Team Leadership & People Management
- Manage, mentor, and support a team of onboarding specialists to deliver consistent, high-quality sessions
- Set clear performance expectations and enable team growth through coaching and best practices
- Foster a collaborative and high-performing culture within the onboarding function
Cross-functional Collaboration & Stakeholder Management
- Partner closely with Product, Marketing, Operations, and Customer Success Managers to ensure smooth onboarding delivery
- Provide feedback loops to internal teams based on client insights and onboarding trends
- Coordinate with external vendors, partners, and client stakeholders for successful execution
Client Escalations & Experience Ownership
- Act as the primary escalation point for onboarding-related client concerns and ensure timely resolution
- Manage complex client-facing situations with professionalism, empathy, and clarity
- Continuously improve onboarding experience based on feedback, outcomes, and operational learnings
Reporting & Process Improvement
- Track onboarding performance metrics, adoption trends, and engagement outcomes through CRM and reporting tools
- Develop post-onboarding reports highlighting impact, learnings, and improvement opportunities
- Identify operational gaps and implement process improvements to scale onboarding efficiently
What We’re Looking For
- Bachelor’s degree in Marketing, Communications, Business, Hospitality or a related field
- 3+ years of experience in client onboarding, customer success, field marketing, or client-facing program management
- Proven ability to manage and lead teams in fast-paced environments
- Strong experience working cross-functionally with Product, Marketing, and Customer Success teams
- Excellent stakeholder management and escalation-handling skills
- Strong proficiency in Excel and the Google Suite applications.
- Outstanding presentation and public-speaking abilities - must be confident with large audiences
- Fluency in English is mandatory (Hindi/local language is a plus)
- Strong project management, multitasking, and organizational skills
- Customer-obsessed mindset with a passion for delivering exceptional experiences
- Comfortable with travel (Up to 25%)
- Prior experience in insurance or employee benefits is a plus
Why Join Loop?
At Loop, you’ll play a key role in shaping how employees experience their health benefits from Day 1. This is an opportunity to lead onboarding at scale, influence cross-functional outcomes, and directly impact client satisfaction and product adoption.