Diagnostics Customer Support Executive
Loop Health
Customer Service
Posted on Jan 30, 2026
About the Role
We’re looking for an experienced Diagnostics Customer Support Executive who enjoys solving customer problems and is keen to grow into an operations-focused role over time. If you’re customer-obsessed, detail-oriented, and curious about how healthcare operations work behind the scenes, this role is for you.
What You’ll Do
Customer Support (Primary Focus)
• Handle member queries via calls, emails, tickets and WhatsApp.
• Ensure timely, empathetic, and accurate resolution of issues within defined SLAs.
• Proactively follow up on open cases to drive closure and customer satisfaction.
Operations Exposure (Gradual Ownership)
• Coordinate with lab partners for booking confirmations and issue resolution.
• Track booking failures, delays, and recurring issues.
• Support process documentation, reporting, and operational improvements.
• Work closely with internal & external stakeholders to resolve gaps and improve member experience.
What We’re Looking For
• 2–4 years of experience in customer support (healthcare/diagnostics/insurance preferred).
• Excellent verbal and written communication skills.
• Strong ownership mindset with attention to detail.
Good to Have
• Working knowledge of Excel, Google Sheets, and G Suite (Docs, Gmail, Calendar, etc.).
• Experience in diagnostics / Insurance / healthcare operations.
• Familiarity with CRMs or ticketing tools.
• Interest in operations, process improvement, and cross-functional work.
Why Join Us?
• Opportunity to grow beyond customer support into healthcare operations.
• High-impact role in a fast-growing health-tech environment.
• Exposure to end-to-end diagnostics workflows and vendor management.