Senior Command Center Analyst
Livongo
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary of Position
This role will operate the nerve center of Member Operations, where information is processed, analyzed, and disseminated for effective decision-making and operational coordination.
For success in this role, data monitoring, data analysis & investigation, and data synthesis skills are essential. Effective organizational and communication skills (verbal & written) are equally important. The ideal candidate will be comfortable collecting and analyzing large amounts of data and be well-versed in using data to “tell a story” of performance.
Essential Duties and Responsibilities
- Monitoring and Surveillance: Continuously monitor and survey various data sources, systems, and processes. Keep a close eye on real-time information and indicators to maintain situational awareness and identify any potential issues or threats.
- Data Analysis and Decision Support: Analyze incoming data, assess its significance, & provide actionable insights to decision makers. Use expertise and knowledge to interpret complex information, identify trends or patterns, and offer recommendations to support decision making processes.
- Coordination and Communication: Facilitate effective coordination and communication among different stakeholders. Act as a central point of contact and relay information between field agents, supervisors, managers, and senior leadership.
- Incident Management: Coordinate resources, track incident progression, and communicate critical information to support effective response efforts. Ensure necessary measures are taken to mitigate risks and minimize incident impact.
- System and Equipment Maintenance: Ensure proper functioning and maintenance of command center systems, equipment, and software. Conduct regular checks, troubleshoot issues, and coordinate repairs/upgrades to maintain operational efficiency.
- Training and Documentation: Train command center personnel, develop standard operating procedures, and document protocols. Ensure all staff members are well-trained in command center operations, data analysis techniques, and process & procedures.
The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Supervisory Responsibilities
No
Required Qualifications:
- Minimum of 3 years of experience in operations, business consulting, project or process management, or related discipline
- 3-5 years advanced training and/or experience with advanced Excel, Power BI, and/or other data analysis and reporting software
- Advanced knowledge of and experience in data analysis tools and techniques
- Knowledge and skills in data synthesis, root cause analysis, trend monitoring, anomaly identification, and risk mitigation
- An ability to communicate findings clearly and concisely and develop recommendations independently
Preferred Qualifications:
- Bachelor’s Degree
- Project management certification a plus
- Six Sigma certification a plus
- An Ability to be objective and analytical in reviewing all types of business and systems data
- Ability to work flexible schedule and after hours, as required
About Us
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
The base salary range for this position is $73,000 - $80,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.