Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Under the general direction of the Business Operations Manager, the Fleet Inventory Coordinator will provide day-to-day operational support for key business operations such as the sales order lifecycle, returns management, and field inventory management.

Essential Duties and Responsibilities

• Serial Number Tracking.

• Interface directly with CRM and ERP to maintain accurate field inventory position.

• Return Material Authorizations (RMAs).

• Coordinate, assist, and review approved requests for lease returns, End of Life returns, technical swaps, and repair orders.

• Track status of open RMAs and ensure all RMAs are closed, inventory received, etc.

• Collect, review, and file all pertinent documentation needed to complete the physical inventory process.

• Manage Evaluation orders and returns/deactivations.

• Process approved requests for Evaluation.

• Track status of active Evaluations.

• Coordinate return/deactivation of Evaluation inventory.

• Ensure all Evaluations are accounted for and resolved appropriately.

• Demonstration (demos).

• Assist with the coordination of demo units.

• Work cross functionally with other departments to act as point of contact to field personnel and customers for shipping/receiving related inquiries such as relocations.

• Complete other projects/responsibilities as assigned.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No.

Qualifications Expected for Position

• Bachelor’s degree in business or related field required (equivalent relevant work experience may be substituted).

• 2+ years of work experience in a related field.

• Superior organization skills and detail-oriented.

• Ability to organize and manage large amounts of data.

• Ability to efficiently multi-task and handle multiple deadlines simultaneously.

• Ability to work independently and take initiative without immediate supervision.

• Excellent interpersonal, time management skills and strong team player.

• Learner’s mindset with proven ability to be highly self-directed, adaptable, and up for feedback and implementation in a fast paced, always changing environment.

• Disciplined record keeping in CRM and ERP systems (salesforce.com and Great Plains experience is preferred).

• Polished written and verbal communication skills with the ability to address different levels across the organization.

The below qualifications, knowledge, experience, and/or background are expected but not required for this role.

• Highly proficient with Microsoft Office and Outlook.
• Experience with Analytic tools like Tableau or Power BI

Work Environment

☐ Office ☒ Remote ☐ Hybrid (Office & Remote)

Travel: up to 10%.

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.