Senior, Client Executive
Livongo
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary of Position
The Client Executive is responsible for all strategic and functional management of client relationship(s). Develops executive level relationships with employer accounts and Telehealth, Product, Clinical, Sales, and Account teams. Leads successful implementation, servicing, utilization support, and upselling. Drives business partner solutions, product strategy, and revenue growth.
Employs consultative and strategic account leadership. Develops retention strategies, including contract renewal, product expansion, and new market development. Responsible for measuring and relaying impact and value, including ROI, cost avoidance, population health management, and member wellness. Responsible for client satisfaction. Mobilizes and motivates company internal resources to resolve client issues, streamline processes, and maximize profit. Works closely with Marketing leadership to drive utilization within various Lines of Business within the employer organization.
Essential Duties and Responsibilities
- Manage all client touchpoints, including renewals, upsells, fee negotiations, and retention targets.
- Cultivate and maintain strong, strategic relationships with client stakeholders, including leadership.
- Conduct regular remote and on-site meetings to review account performance, communicate value, and address issues.
- Coordinate issue resolution and strategic planning across internal departments like Finance, Product, Legal, and IT.
- Develop deep knowledge of clients’ organizational goals, structure, services, and markets.
- Identify and execute growth opportunities through product integration, upselling, and marketing strategies.
- Align client goals with Teladoc Health strategies and develop customized client success plans.
- Track and improve client satisfaction and performance through key performance metrics and feedback discussions.
- Prepare and present reporting, dashboards, and forecasts using tools like Salesforce, Tableau, and BI tools.
- Support client reference, speaker, and media engagement opportunities through relationship building.
- Ensure professional and prompt resolution of client issues to drive retention and satisfaction.
- Maintain accurate and timely activity tracking and opportunity management in Salesforce.
- Demonstrate adaptability and composure in handling changing priorities and ambiguity.
- Contribute to team success through collaboration, knowledge sharing, and mentoring.
- Continuously develop expertise in Teladoc Health’s offerings, market trends, and strategic account management.
The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Supervisory Responsibilities
No
Qualifications Expected for Position
- 8+ Years in Healthcare Client Management and sales desired
- Dedication and willingness to work hard while demonstrating poise and grace under pressure
- Strategic thinking demonstrated by creative ideas and actions
- Higher than average sense of urgency with a keen interest in driving results
- Exceptional relationship building & problem-solving skills
- Positive attitude
- Excellent oral and written communication skills
- Excellent analysis and organization skills
- Team oriented
- Detail and process oriented
- Ability to meet deadlines
- Proven successful sales record
- Ability to work on multiple projects, define tasks, and assign priority levels with minimal supervision
- Proficiency in MS Word, Excel, PowerPoint, Salesforce
- Understanding of data and key metrics for client success
- Ability to build internal relationships to support client management
- Hunger to exceed expectations and a passion to win
- Undergraduate degree preferred
- Up to 25% travel required
The base salary range for this position is $95,000- $120,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.