Senior Medical Director, General Medicine
Livongo
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary of Position
The Senior Medical Director, General Medicine is an essential national leadership position, responsible for overseeing and advancing the strategic vision, clinical operations, and quality initiatives of virtual urgent care services across all 50 states. This position calls for a seasoned healthcare leader who possesses extensive expertise in digital healthcare delivery and the capability to develop and implement innovative, patient-centered virtual care solutions nationwide. The successful candidate will lead efforts to expand access, elevate quality, and enhance efficiency in 24/7 virtual urgent care services, ensuring that patients receive timely, effective care regardless of their geographical location.
Essential Duties and Responsibilities
Strategic Leadership: Collaborate with organizational leadership to formulate and execute a comprehensive strategic plan for virtual urgent care services that aligns with the organization's overarching mission and objectives, enhancing patient access and outcomes on a national scale. Spearhead initiatives to integrate virtual urgent care seamlessly with existing healthcare services, ensuring a holistic and cohesive care experience for all patients. Seeks radical improvements of habitual practices for the sake of quality, cost and service improvements. May be called to resolve serious or unusual patient or employee complaints.
Clinical Oversight: Provide authoritative clinical leadership and oversight to virtual clinical teams, ensuring delivery of high-quality, evidence-based practices through cutting-edge digital platforms. Continuously monitor and assess clinical performance metrics and patient outcomes nationally, implementing necessary interventions and improvements to meet or exceed national benchmarks.
Quality and Performance Improvement: Partner with the Medical Quality division to promote, assist with and advance national quality standards and focus on enhancing the safety, efficiency, and overall patient satisfaction of virtual urgent care services. Ensure compliance with regulatory requirements and industry best practices. Leverage advanced data analytics to identify trends, drive performance improvements, and uncover opportunities for national-scale healthcare innovation.
Technological Advancement and Innovation: Lead the adoption and integration of advanced telehealth technologies and innovative tools to enhance service delivery and patient engagement. Partner with IT and digital health teams to ensure that the virtual care platform is user-friendly, secure, and fully compliant with national standards and regulations.
Policy Development and Implementation: Lead the development and implementation of policies and protocols that ensure compliance with national regulations and standards. Advocate for policy changes that improve access to health services and address systemic barriers to care.
Operational Management and Efficiency: Partner with your operational dyad, ensuring effective resource allocation and seamless service delivery across diverse geographic locations. Implement standardized processes to optimize efficiency, enhance patient flow, and ensure efficient service delivery on a national scale. Facilitates THMG care councils and business unit meetings as needed.
Team Development and Leadership: Mentor and develop providers and support staff, fostering a culture of continuous professional development and learning across all regions. Promote interdisciplinary collaboration and the sharing of best practices across state lines to enhance team performance and patient care. Assist administrative managers with gaining understanding of provider perspectives.
Stakeholder Engagement: Engage cross-functionally with a broad range of internal and external stakeholders, including healthcare providers, technology partners, Clinical Quality, Clinical Strategy, Clinical Product, Engineering, Legal, Finance, Client Services, RCM, and others to enhance care coordination and patient outcomes.
Provider Engagement: Promotes the advancement of an exceptional physician and clinician experience throughout our Teladoc Health Medical Group (THMG) network. Represents the THMG provider network needs, reevaluates and evolves internal processes end to end through active participation - resulting in a joyful provider experience. Serves as an approachable voice to help balance provider and organizational perspectives; facilitates two-way understanding and helps achieve mutually beneficial outcomes.
Required Qualifications:
Medical degree (MD or DO) with active and continuous board certification in Emergency Medicine, Family Medicine, or a related medical specialty.
An active medical license to practice in the United States.
Board certified in Emergency Medicine or a Primary Care Specialty
At least 5 years of clinical practice experience, including a minimum of 5 years in a senior leadership capacity.
Deep understanding and experience working in, developing and/or implementing integrated care models, value-based care models and population health management strategies.
Comprehensive knowledge of virtual healthcare delivery systems, telehealth regulations, and digital health technologies.
Demonstrated success in strategic planning, quality improvement, and managing healthcare clinical operations on a national scale.
Exceptional leadership and team-building skills, with a proven ability to inspire and guide a diverse workforce across multiple states.
Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders nationwide.
Comprehensive knowledge of healthcare regulations, standards, and compliance requirements applicable across the United States.
The starting base salary range for this position is $270,000 - $290,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
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