Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Manager, Government Provider Operations is accountable for Departmental meeting of day-to-day tasks required to maintain Medicare and State Medicaid practitioner networks. The Manager, Government Provider Operations works directly with the Government Provider Operations staff to ensure Coordinators and Analysts meet goals and adhere to job duties. The Manager will identify and assist in resolving barriers and collaborate with Provider Recruiting, Credentialing, Operations Programs, Legal and Client Services to meet company business needs. The Manager, Government Provider Operations is responsible for overseeing that adequate practitioners are available in the Medicare and Medicaid networks, Medicaid practitioners are affiliated to Teladoc’s Medicaid Group, verifying the ongoing participation status of Medicare and Medicaid practitioners and enrolling new practitioners into Medicaid networks as required.

Essential Duties and Responsibilities

• Effectively lead and motivate Government Operations Coordinators and Analysts individually and as a team to meet goals
• Promote a culture focused on high quality, procedural compliance, technical competency, professional decorum, and exceptional internal and external customer service
• Understand technical processes related to government provider operations
• Identify, navigate and resolve barriers and provide direction and guidance to staff
• Make process improvement recommendations suitable for clients and that meet regulatory standards
• Coordinate the sharing, receipt, and/or update of information among various internal departments as necessary
• Report on practitioner network status, team productivity and quality and Key Performance Indicators
• Create and update effective process documentation and standard operating procedures
• Adapt to changing business needs and manage uncertainty and competing priorities
• Perform special projects as needed
• Other duties as assigned

Qualifications Required

• High school diploma / GED required. College degree preferred
• Minimum 2 years supervisory experience leading team of 5 or more
• 5+ years of health care operations experience; experience with Medicare/Medicaid highly preferred
• Demonstrated success supervising a diverse team, including setting team and individual goals, scheduling, assigning work, providing ongoing feedback and constructive guidance, writing and delivering performance evaluations and leading team meetings
• Experience in staff management including skills-need identification and hiring and interviewing
• Ability to effectively collaborate across and outside the organization to support clinical operations, interacting with staff, executives, practitioners, clients and others
• Excellent written and oral communication skills
• Intermediate to advanced reading comprehension skills including, but not limited to, ability to understand data-focused reporting, regulatory standards and guidelines, and high-volume email correspondence
• Meticulous follow-through of delegated tasks, including follow-up with staff to ensure completion, quality, and meeting deadlines
• Understanding of Microsoft office tools to document processes and complete reports

Qualifications Preferred

• Knowledge of Medicare/Medicaid practitioner verification, affiliation and enrollment processes
• Understanding of Medicare/Medicaid managed care provider regulations preferred
• Ability to react effectively to unplanned circumstances, requests and challenges
• Ability to excel in a fast-paced, high-pressure and deadline-oriented environment
• Effective team player
• Identify and seek solutions to strive for continuous improvement

About us:

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

The base salary range for this position is $80,000 - $90,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.