Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Summary of Position

The Provider Liaison Coordinator is responsible for maintaining and enhancing relationships between healthcare providers and the organization. Our team of healthcare providers includes Physicians, Nurse Practitioners, Psychologists and Psychotherapists. This role ensures effective communication, resolves

provider issues, supports credentialing and contracting processes, assists with compliance and network management and scheduling. The coordinator serves as a liaison between providers and internal departments, addressing inquiries related to policies and operational procedures. As the first point of

contact for our providers, you will be responsible for providing a welcoming and professional experience for all incoming inquiries via phone, email, or online channels. You will serve as the initial representative of the company, directing queries to the appropriate departments and ensuring excellent customer service.

Essential Duties and Responsibilities

Provider Enrollment:

• Facilitate and manage the on-boarding process of new providers by handling tasks related to credentialing, licensing and privileging.

• Collect, verify and submit required documentation for provider credentialing and enrollment.

• Maintain up-to-date provider records and ensure compliance with regulatory requirements.

• Build and maintain relationships with new providers, explain scheduling, networking, payment aspects.

• Collaborate with internal teams to support provider on-boarding and network participation

Network Management and Scheduling:

• Develop and maintain positive relationships with providers.

• Support network development and retention efforts.

• Develop and manage provider schedules to ensure efficient processes and optimal utilization.

• Collaborate with operations, medical leadership, and finance teams to enhance scheduling efficiency and streamline workflows.

• Work closely with the finance team and coordinator to ensure accurate tracking of provider hours and timely invoice processing.

• Support the recredentialing process for existing providers, ensuring compliance with all necessary qualifications, licensing, and documentation requirements.

General Support:

• Provide administrative support to the provider team, ensuring smooth operations and efficient workflows.
• Serve as a point of contact for provider inquiries, troubleshooting issues related to contracts, finance, and compliance.
• Maintain and update provider records in internal databases, ensuring accuracy and compliance.
• Assure that providers maintain appropriate access to systems and tools necessary for consultations.
• Troubleshoot, triage, and resolve issues related to system functionality, or escalate to the appropriate team for resolution.
• Provide one-on-one provider navigation coaching to improve their understanding of the system.
• Deliver excellent customer service and support to address provider concerns and issues.
• Be available for occasional schedule adjustments to accommodate business or provider needs.
• This role requires a team player able to establish cross-functional collaboration with Operations, HR, Learning and Development and Finance. This role has an administrative support focus, along with continued interactions with our clinicians and providers. Your ability to work in a dynamic environment will be crucial in this evolving role.

Supervisory Responsibilities

No

Qualifications Expected for Position

• Bachelor’s degree in healthcare administration, business, or a related field (preferred) or equivalent work experience.

• 3+ years of experience in a high-volume administrative support role and/or a clinical administrative or customer-focused environment, preferably in healthcare.

• Experience in scheduling, administrative support, and customer service roles.

• Strong organizational skills to manage multiple tasks efficiently.

• Excellent communication and interpersonal skills to build and maintain positive provider relationships.

• Proven ability to collaborate effectively with clinicians and physicians while maintaining a professional and engaging demeanor.

• Strong aptitude for quickly learning new processes and systems with attention to detail and

  efficiency.

• Strong organizational and time management skills, with the ability to effectively prioritize tasks in a fast-paced environment.

• Exceptional attention to detail and accuracy in data entry and record-keeping.

• Proficiency in office software and applications, including Microsoft Office Suite.

• Adaptability to changing priorities and ability to work efficiently under pressure.

• Excellent written and verbal communication skills for clear and professional interactions.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Familiarity with healthcare provider credentialing and scheduling (a plus).

• Strong teamwork and collaboration skills, with a professional and engaging approach when interacting with healthcare providers and colleague

​Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Work Environment

☐ Office ☐ Remote ☒ Hybrid (Office & Remote)

Travel: N/A

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

Why Join Teladoc Health?

Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey.

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com