Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

This is not your average client-facing role – and it’s not for the uninspired. This is life in the start-up world – the fast lane. It’s next-generation digital healthcare. It's innovative and awesome and rich with opportunity, as you drive better healthcare and financial benefits for a portfolio of Teladoc Health’s clients and their members.

In your role as a Labor Sales Director you’ll be on the front lines every day as a trusted adviser for our clients. Part coach, analyst, strategic adviser, project manager, and product expert, our CSMs are continually focused on helping our clients improve the benefits they reap from working with Teladoc Health products and platforms.

In addition to deep customer relationship management and sales/marketing experience, we’re specifically looking for strategic vision, leadership, an executive presence, exceptional communication and presentation skills, operational and reporting prowess, problem-solving talent.

Essential Duties and Responsibilities

• Own a long-term relationship with strategic portfolio of Teladoc Health direct to employer clients
• Work with clients to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings
• Own complete sales quota to grow business and manage the end-to-end renewal process and within the client portfolio
• Convert “model” clients into Teladoc Health advocates, leveraging their success for references, case studies, blogs, etc.
• Drive client success in tangible metrics such as improved member health outcomes, financial benefits, member retention and renewals, and product expansion
• Develop metrics for success/ROI based on each client’s goals and review progress on a regular basis
• Ensure clients and their members are utilizing key product features to maximize success
• Build and maintain productive relationships with key stakeholders at all levels, including benefit managers, VP/SVP/C-Suite execs and consultants
• Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn
• Maintain high levels of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
• Maintain “black belt” expertise on Teladoc Health’s product suite, including achieving all certifications standards for the CSM role
• Drive, execute and participate in special events held for or hosted by your clients
• Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, and Sales, as required

Qualifications Expected for Position

• 10+ years of account management and sales experience at a digital health, healthcare, wellness, benefits or SaaS company
• Deep understanding of behavioral health and how it works with employer groups and the healthcare system
• Experience working on enterprise accounts (with ASP in $100k+ range)
• Experience working closely with C-level / SVP-level executives
• Demonstrated, measurable success running client renewal and expansion campaigns
• Strong presentation and storytelling skills, which will be evaluated during the recruiting process
• Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style. A sincere interest in your clients and co-workers
• The flexibility and agility to work cross-functionally in a fast-paced environment
• A strong results focus, with a passion for finding smarter, better ways to achieve goals
• The ability to influence change and bring enthusiasm and excitement to the workplace
• A process-focused approach, with strong problem-solving skills and keen attention to detail

The base salary range for this position is $150,000.00 - $160,000.00. In addition to a base salary, this position is eligible for commission, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.