Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Reporting to the Associate Director, Project Management, the role of Project Manager will work with multiple cross-functional areas to manage deliverables required to implement and maintain Teladoc Health Canada’s line of business. In this role, you will work with a wide variety of teams across the company to help implement far-reaching projects and facilitate change, ensuring products, services and partnerships are delivered on-time, within budget and meet quality expectations. You will lead initiatives from start to finish, identifying success metrics and providing status updates to senior leadership.

As you execute on your objectives, you will take a deep dive into all facets of our business, learning from diverse teams across the company. At Teladoc there is no limit to what you can learn and what you can achieve. Success in this role will be supported by your ability to collaborate and build relationships with teammates in different roles across the business. Your curiosity and capacity to learn will help you understand the full scope and impact of a project. Your core competencies will include the ability to adapt, take initiative, influence others and drive projects to completion.

Your experience here will make you an asset in any industry.

Take advantage of this exciting opportunity for career advancement at a company that Fortune named one of the top three Best Places to Work in Healthcare!

Essential Duties and Responsibilities

• Develop and own definitions, timelines, risk assessments, communications and cost-benefit analyses for new projects as defined jointly with the project sponsor;

• Prepare and maintain project documentation including charter, project plan, work breakdown and resource estimates, and continuously monitor project progress vis a vis timeline and budget;

• Schedule, create agendas, plan, facilitate, and follow up on action

• Manage key project risks and issues, including appropriate escalation to leadership as needed;

• Schedule, create agendas, plan, facilitate, and follow up on action items for various project team meetings;

• Ensure consistency, efficiency, quality, and integrity in all projects and deliverables;

• Identify and track project metrics to determine levels of project effectiveness and resource efficiency;

• Communicate and collaborate with cross-functional Teladoc teams to execute on projects that facilitate innovation, productivity, delivery and scale;

• Build and maintain constructive partnerships with internal and external stakeholders;

• Work collaboratively with the appropriate business and/or IT leads to track implementation, where indicated;

• Deliver clear and regular communication of project status, tasks, milestones, challenges, risks and changes to all team members using appropriate project management documentation, including to senior leadership;

• Analyze and review business processes and solutions throughout the project duration to ensure alignment to business, needs of end-users and supporting sustainability of implemented solution after project closes;

• Participate proactively in maintaining and developing standards, tools, and best practices and enhancing the value add of the project management function;

• Create sustainability plans based on lessons learned upon completion of projects;

• Provide other forms of project facilitation support as may be required by the specific deliverable at hand.

• Experience in guiding and coaching junior team members

• Provide guidance and mentorship to junior project managers, supervise their projects outside of the formal reporting line

• Build and maintain constructive partnerships with internal and external stakeholders, including the senior leadership team

• Manage key project risks and issues, including appropriate escalation to leadership as needed;

Supervisory Responsibilities

Yes

Qualifications Expected for Position

• Strong analytical skills with at least 5-8 years of project management experience;

• Previous success in leading projects in complex business process environments;

• Proven ability to multitask effectively and see projects through from inception to completion;

• Enthusiastic, motivated to deliver best in class solutions for Teladoc stakeholders;

• Organized, tenacious and willing to lead by example;

• Self-starter, big picture thinker but commitment to get into details to understand projects and issues in depth;

• Ability to adapt in an agile manner and effectively manage change;

• Relevant certification (e.g. PMP, project management degree) is a plus;

Work Environment

☐ Hybrid (Office & Remote)

Travel:

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

Why Join Teladoc Health?

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at accessibility@teladochealth.com.