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Sr. Client Executive



Sales & Business Development
United States · Remote
Posted on Wednesday, July 10, 2024

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Senior, Client Executive is responsible for all strategic and functional management of client relationship(s). Develops executive level relationships with employer accounts and Telehealth, Product, Clinical, Sales, and Account teams. Leads successful implementation, servicing, utilization support, and upselling. Drives business partner solutions, product strategy, and revenue growth.

Employs consultative and strategic account leadership. Develops retention strategies, including contract renewal, product expansion, and new market development. Responsible for measuring and relaying impact and value, including ROI, cost avoidance, population health management, and member wellness.

Responsible for client satisfaction. Mobilizes and motivates company internal resources to resolve client issues, streamline processes, and maximize profit. Works closely with Marketing leadership to drive utilization within various Lines of Business within the employer organization.

Essential Duties and Responsibilities

  • Relationship Management
    • Manage all client touchpoints and maintain historical retention targets, including annual renewals, key relationship changes, upsells, and fee renegotiation.
    • Exhibit thought leadership and deep understanding of the client landscape, including cost containment strategies, engagement, utilization, client requirements, market drivers, and buying cycles.
    • Perform account review meetings and calls to communicate value creation, reporting, project status, and outstanding issues.
    • Coordinate strategy and issue resolution with Finance, Operations, Data Transfer, Legal, Product, and IT Develop deep knowledge and actively seek current information about client’s organizational structure, products, services, and markets.
    • Evaluate, approve, and manage special projects/requests, including but not limited to, determining feasibility of request, resource utilization, and ownership of project completion.
    • Provide internal management information to assist in the updating of monthly forecasts and billing Develop relationships with clients to support clients use for reference, speaker, and media requests.
    • Develop and communicate key performance metrics with Teladoc leadership.
    • Demonstrate capacity to manage changing priorities and ambiguity while remaining calm and controlled.
  • Revenue Generation
    • Identify growth opportunities across portfolio via additional lines of business and upselling.
    • Direct renewal activities.
    • Drive increase utilization across all lines of business.
  • Development
    • Exhibit and develop strategic account management skills.
    • Dedicated to the success of team and peers, and demonstrate willingness to train/mentor.
    • Demonstrate a strong ability to work in cross-functional teams.
    • Drive performance to meet team and company goals.
    • Use company systems, such as Salesforce, Admin, Redmine, and Cognos.

Qualifications Expected for Position

  • Bachelor’s Degree
  • 10 or more years in Client Management, ideally servicing large to mid-size employers.
  • Demonstrate poise and grace under pressure.
  • Ability to command the presence of others.
  • Relatable and authentic, engage in a strategic conversation while aligning pragmatic solutions.
  • Higher than average sense of urgency with a keen interest in driving results.
  • Exceptional relationship building & problem-solving skills.
  • Positive attitude.
  • Excellent oral and written communication skills.
  • Excellent analysis and organization skills.
  • Team Oriented.
  • Detail Oriented.
  • Process Oriented.
  • Proficiency in MS Word, Excel, PowerPoint, Project, and Salesforce.

The base salary range for this position is $105,000 - $115,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.