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Client Implementation & Solutions Manager



United States · Remote
Posted on Tuesday, July 9, 2024

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

This is your chance to take the lead, bringing innovation and vision to new strategic partnerships and/or enterprise clients. This is a high-impact, high-profile role, in which you’ll leverage both creativity and keen business acumen to standardize processes and share expertise, for the benefit of the entire Client Implementation team. Your focus will be on prioritizing tasks and projects and identifying & resolving problems in the client implementation lifecycle. You will work closely with multiple functions and teams across the organization to drive real impact. You’ll function as a trusted advisor as you implement all products, programs or services and drive onboarding. The work will be fast paced, can be ambiguous and spread across multiple projects and client implementations simultaneously.

Your contributions will directly impact our company’s ability to meet its high growth objectives and extend its reach – thus improving the lives and health of more people. Core competencies required for success include leadership, communication, organization, problem-solving, flexibility, and a knack for improving process and productivity.

Essential Duties and Responsibilities

  • Lead, facilitate, coordinate, and track day-to-day activities required to ensure implementation projects are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the client's contract.
  • Own and/or support key projects end to end, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of project.
  • Ability to explain technical concepts confidently to non-technical audiences; familiarity with medical and healthcare terminology
  • Lead and support projects that aim to improve the implementation lifecycle to achieve scalability and automation
  • Use organization wide and departmental KPIs to drive prioritization and decision-making
  • Mentor and coach new or less-experienced team members to facilitate successful achievement of team goals
  • Build strong relationships with cross-functional teams, both externally and within Teladoc Health
  • Manage multiple implementations simultaneously, assisting team to deliver launches on time
  • Project manage new product operational readiness cross departmentally, implementing best practices for pilot clients, and/or associated go to market initiatives
  • Create and manage customer specific materials and implementation artifacts
  • Collaboratively drive enrollment revenue within the client population (employees, plan members, etc.) with support from our Enrollment Marketing and Health Services teams
  • Support Go-to-market / pilots / Sales RFP process
  • Travel occasionally for business

Qualifications Expected for Position

  • 4-5+ years of professional experience and/or direct project management experience

    3+ years of client facing experience

    Experience with health benefits, health and wellness, health plans or health systems

    Excellent interpersonal and communication skills, including demonstrated finesse communicating with both upper management and less-experienced team members

    The ability to work nimbly across multiple projects and balance competing priorities cross-functionally

    A metrics-driven approach, with the ability to set and track individual project metrics that are linked to company and team goal

    The ability to identify needs, jump in, and work independently but also be a team player and support larger team initiatives as needed

    Keen attention to detail / Strong technical acumen · An inventive, think-on-your-feet approach, with masterful problem-solving skills, in order to understand and respond to new and diverse client and project needs

    Experience working with all levels within a client organization; from the strategic to the tactical

    Experience leading meetings and presentations

    Official PMP Certification is a plus

    Multi-lingual is a plus (proficient in English)

    A Bachelor’s degree from an accredited college/university or relevant experience

The base salary range for this position is $70,000 - $85,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.