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Client Implementation & Program Senior Associate



United States · Remote
Posted on Tuesday, July 9, 2024

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Bring innovation and vision to new strategic partnerships and/or clients in the next-generation digital healthcare arena. In this fast-paced role, you’ll function as a trusted subject matter expert both internally and externally on all things related to client implementation. You will coordinate and prioritize project tasks, manage timelines, maintain implementation schedules and communicate statuses. Ensuring the project is implemented within the established timeline, contractual obligations and regulatory requirements are met is a key and critical responsibility. You will also be responsible for managing multiple client implementations and projects simultaneously while working closely with multiple functions and teams across the organization.

Your contributions will directly impact our company’s ability to meet its high growth objectives and extend its reach – thus improving the lives and health of more people. Core competencies required for success include leadership, communication, organization, problem-solving, flexibility, and a knack for improving process and productivity.

Essential Duties and Responsibilities

  • Launch Teladoc products, programs and services
  • Implement, maintain project plans and playbooks for all ongoing business
  • Responsible for transitioning the client to the appropriate Client Management team for ongoing support
  • Exceptional communication, analytical and organization skills in order to own key projects end to end, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of project
  • Strong communication skills, including the ability to work with all departments (IT, sales, marketing, operations) and all levels of the organization
  • Presentation Skills: Facilitate on-line meetings and conference calls to orientate a new client and collaborate with clients about concerns
  • Use organization wide and departmental KPIs to drive prioritization and decision-making
  • Support key projects end to end, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of project
  • Support the delivery of enterprise tools that allow the Client Strategy team to seamlessly configure and manage new clients across Commercial Partnerships, Health Systems, Strategic Programs and Implementation Services,
  • Support Go-To-Market / pilots /Sales RFP process
  • Help identify new strategies to support a first class client implementation experience
  • Ensure customer satisfaction through follow-up, thorough communication, and effectively convey diverse client needs internally
  • Travel occasionally for business.

Qualifications Expected for Position

  • Bachelor's degree
  • 3+ years of professional and client-facing experience and/or direct project management experience
  • Experience in the healthcare industry or a similarly regulated environment
  • The ability to work nimbly across multiple projects and balance competing priorities cross-functionally
  • A metrics-driven approach, with the ability to set and track individual project metrics that are linked to company and team goals
  • Excellent interpersonal communication skills, communicating with upper management, cross-functional teams and clients
  • Strong project management skills, proven ability to multitask effectively
  • Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must
  • Official PMP Certification a plus

The base salary range for this position is $55,000 - $70,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.