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Client Executive

Livongo

Livongo

Sales & Business Development
United States · Remote
Posted on Wednesday, June 19, 2024

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Client Executive is responsible for all strategic and functional management of client relationship(s). In this role you will, develop executive level relationships with employer accounts and Telehealth Health, Product, Clinical, Sales, and Account teams. You will lead successful implementations, servicing, utilization support, and upselling. You will also, drives business partner solutions, product strategy, and revenue growth.

The Client Executive will act as a consultative and strategic account leader which includes developing retention strategies, contract renewal, product expansion, and new market development. In this role, you will be responsible for measuring and relaying impact and value, including ROI, cost avoidance, population health management, and member wellness, as well as overall client satisfaction.

The Client Executive mobilizes and motivates internal resources to resolve client issues, streamline processes, and maximize profit. In this role you will work closely with various stakeholders, including Marketing leadership to drive utilization within various lines of business within the employer organization.

Essential Duties and Responsibilities

  • Manage all client touchpoints and maintain retention targets, including annual renewals, key relationship changes, upsell opportunities, and fee renegotiation
  • Exhibit thought leadership and deep understanding of the client landscape, including telehealth strategies, engagement, utilization, client requirements, market drivers, and buying cycles
  • Perform remote and on-site account review meetings and conduct regular calls to communicate value creation, reporting, project status, outstanding issues, and opportunities to integrate additional Teladoc Health services
  • Coordinate strategy and issue resolution with Finance, Operations, Professional Services, Legal, Product, and IT.
  • Develop deep knowledge and actively seek current information about client’s organizational goals, structure, products, services, and markets.
  • Provide internal management information to assist in the updating of regular forecast reporting and billing.
  • Cultivate and maintain positive relationships with clients
  • Ensure clients experience prompt and professional issue resolution
  • Develop relationships with client leadership to support clients use for reference, speaker, and media requests
  • Develop and communicate key performance metrics with Teladoc leadership
  • Develop strategies to align client goals with Teladoc Health plan goals
  • Facilitate discussions to evaluate client satisfaction and performance against key metrics
  • Manage the creation, distribution, and review of client reporting
  • Use Salesforce database to log activities and sales opportunity management
  • Demonstrate capacity to manage changing priorities and ambiguity while remaining calm and controlled
  • Identify growth opportunities across portfolio via additional integration, product features and marketing strategies, and upselling services to meet annual revenue targets
  • Direct renewal activities and collaborate with sales teams as appropriate
  • Drive increased utilization across all clients
  • Learn Teladoc product offerings and value propositions
  • Exhibit and develop strategic account management skills
  • Dedicated to the success of team and peers, and demonstrate willingness to train/mentor
  • Demonstrate a strong ability to work in cross-functional teams
  • Drive performance to meet team and company goals
  • Use company systems such as Salesforce, Tableau, BI Tools

Qualifications Expected for Position

  • 8+ years of experience in a health plan client management and/or sales focused role
  • Undergraduate degree preferred
  • Proficiency in MS Word, Excel, PowerPoint, Salesforce
  • Strategic thinking demonstrated by creative ideas and actions
  • Exceptional relationship building & problem-solving skills
  • Demonstrated communication skills
  • Team oriented, detail and process driven
  • Demonstrated ability to work on multiple projects, define tasks, and assign priority levels with minimal supervision
  • Demonstrated ability to understand data and key metrics for client success
  • Ability to build internal relationships to support client management

The base salary range for this position is $100,000.00 - $110,000.00. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?


A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.