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Manager, Client Success



Customer Service
United States · Remote
Posted on Wednesday, June 5, 2024

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Teladoc Health is a leading telehealth solution company enabling remote physician care anytime, anywhere. Our solutions are robust, secure, and provide excellent physician-patient experiences to maximize care and minimize response time, and ensure the right doctor makes the right treatment decision every time.

We are transforming the health and lives of people with acute and chronic conditions and shaping the future of consumer healthcare. We’re seeing incredible growth and are seeking motivated individuals to join us in accelerating our scale and impact.

You will manage and lead a team of Client Success Managers who are assigned defined groups who are responsible for driving utilization and success of the HealthiestYou platform. You will also be responsible for the team’s success from start to finish, including their performance on client: implementation, welcome outreach, presenting educational webinars, routine check-in calls, quarterly reviews and annual renewal.

Essential Duties and Responsibilities

  • Lead Client Success team
  • Lead Member Experience team
  • Oversee utilization and retention for all segments of the business
  • Maintain relationships/success with largest clients/sponsors
  • Work with senior leadership throughout the Teladoc Health organization on related business matters and how they affect the Client Success Team
  • Schedule and execute educational webinars to support the team when needed
  • Develop trusted relationships with decision makers in each account, understand their strategic goals, review quarterly reports and develop action plan
  • Ensure that groups are leveraging the marketing materials and educating their employees
  • Develop and execute on quarterly strategic plans to ensure group success and renewal
  • Grow utilization of our offering within the group to ensure loyalty and retention
  • Introduce new features and best practices to group administrators

Candidate Profile

  • Bachelor's degree preferred.
  • 2-4 years of people leadership experience (manager, supervisor, etc.)
  • 2-4 years of client facing experience in a health care and/or technology related role.
  • Able to create and nurture long lasting client relationships
  • Experience within client services and/or retention positions. Marketing background a plus!
  • Proven success in other fast-paced sales/startup environments
  • Demonstrated presentation skills and credibility with Director and C-level executives
  • Excellent verbal and written communication skills
  • Proficient in Office Software, experience with Apple products preferred
  • Must be a self-starter
  • Change is constant within our industry – adaptability is crucial! Eager to learn and grow a MUST!

The base salary range for this position is $75,000K-$85,000K. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.