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Salesforce Consultant (Service Cloud)



Sales & Business Development
Barcelona, Spain
Posted on Tuesday, June 4, 2024

Position Summary

Salesforce Business Analyst drives the efficiency and effectiveness of our growing Salesforce team to help them thrive while ensuring best practices. Salesforce Business Analyst is a trusted advisor on all Salesforce related topics. They are a vital bridge between business and technology.

Day-to-day you will provide requirements gathering, Salesforce administration, building configuration, reports and dashboards, project managing more complex initiatives and leading user training.

Role and Responsibilities

-Drive the requirements gathering process, working with clients and end users to gather, understand, and define business requirements. Interact with business users across all functional areas in Teladoc Health.

-Develop user stories and future state process flows to support the design and development of Salesforce solutions.

-Communicate complex business needs into clear, actionable systems requirements, researches and evaluates alternative solutions.

-Work collaboratively with team members to design a solution that will meet Teladoc’s business requirements and fulfill user stories.

-Document requirements in the form of use cases.

Demonstrate solution functionality to business stakeholders as needed.

-Design and participate in end-user acceptance testing.

-Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization.

-Collaborate with the Product Owner on requirements, business value scoring and success metrics.

-Collaborate with developers to test and verify that solutions will meet the business requirements.

-Identifies gaps and analyzes downstream impacts of business requirements and makes recommendations for improvements and/or additional requirements within assigned business areas.

-Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training.

-Map functional requirements to features and functionality.

-Develop organizational change management framework, communication, training, and post implementation support in conjunction with the Salesforce team.

-Demonstrate an understanding of technical details and solutions.

-Coordinate the evaluation, scope, and completion of new business requests.

-Maintain updated system documentation and related SFDC policies/procedures.

-Execute declarative configuration changes.

-Participate in training content development and Administrator and end-user training delivery.

-Manage, control and monitor related projects in terms of scope definition, elaborate a plan, track project progress and identify and solve issues to ensure project success.

-Collaboration with other agile and multidisciplinary teams

-Participate in day-to-day basis for medical platform in troubleshooting, incident, and problem resolution.

Skill Requirements/Preferences

-Bachelor's or master’s degree in business, Computer Science, Systems Engineering, or other related field required.

-Minimum 3 years of experience with the Salesforce platform.

-Minimum 3 years of experience in business requirements gathering activities.

-Salesforce Administrator certified.

-Salesforce Administrator or App Builder experience – preferred.

-Able to demonstrate proven core Salesforce Admin skills and knowledge, including user management, workflows/process builder/validation rules, page layouts and custom object configuration, Site and Community administration.

-Experience working with other Salesforce Administrators, Salesforce Developers and Salesforce Partners.

-Previous experience working in a SCRUM or agile environment preferred.

-Strong understanding of best practices and functionality.

-A documented history of successfully driving projects to completion.

-A demonstrated ability to understand and articulate complex requirements.

-Ability to participate in declarative system configuration when necessary.

-Self-motivated and able to work both with the team, and independently.

-Excellent written, visual (on-camera remote) and verbal communication skills.

-Solid understanding of Salesforce architecture as well as Salesforce process defaults and data structures.

-Excellent project management skills and a positive attitude.

-Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.

-Creative and analytical thinker with strong problem-solving skills.

-Ability to communicate effectively at all levels of the organization.

-Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

-Able to partner with non-technical business leaders to translate their needs into a solution.

-Knowledge of Software Development Life Cycle (SDLC) methodologies.