Position Summary

Salesforce Business Analyst drives the efficiency and effectiveness of our growing Salesforce team to help them thrive while ensuring best practices. Salesforce Business Analyst is a trusted advisor on all Salesforce related topics. They are a vital bridge between business and technology.

Day-to-day you will provide requirements gathering, Salesforce administration, building configuration, reports and dashboards, project managing more complex initiatives and leading user training.

Role and Responsibilities

-Drive the requirements gathering process, working with clients and end users to gather, understand, and define business requirements. Interact with business users across all functional areas in Teladoc Health.

-Develop user stories and future state process flows to support the design and development of Salesforce solutions.

-Communicate complex business needs into clear, actionable systems requirements, researches and evaluates alternative solutions.

-Work collaboratively with team members to design a solution that will meet Teladoc’s business requirements and fulfill user stories.

-Document requirements in the form of use cases.

Demonstrate solution functionality to business stakeholders as needed.

-Design and participate in end-user acceptance testing.

-Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization.

-Collaborate with the Product Owner on requirements, business value scoring and success metrics.

-Collaborate with developers to test and verify that solutions will meet the business requirements.

-Identifies gaps and analyzes downstream impacts of business requirements and makes recommendations for improvements and/or additional requirements within assigned business areas.

-Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training.

-Map functional requirements to Salesforce.com features and functionality.

-Develop organizational change management framework, communication, training, and post implementation support in conjunction with the Salesforce team.

-Demonstrate an understanding of technical details and solutions.

-Coordinate the evaluation, scope, and completion of new business requests.

-Maintain updated system documentation and related SFDC policies/procedures.

-Execute declarative configuration changes.

-Participate in training content development and Administrator and end-user training delivery.

-Manage, control and monitor related projects in terms of scope definition, elaborate a plan, track project progress and identify and solve issues to ensure project success.

-Collaboration with other agile and multidisciplinary teams

-Participate in day-to-day basis for medical platform in troubleshooting, incident, and problem resolution.

Skill Requirements/Preferences

-Bachelor's or master’s degree in business, Computer Science, Systems Engineering, or other related field required.

-Minimum 3 years of experience with the Salesforce platform.

-Minimum 3 years of experience in business requirements gathering activities.

-Salesforce Administrator certified.

-Salesforce Administrator or App Builder experience – preferred.

-Able to demonstrate proven core Salesforce Admin skills and knowledge, including user management, workflows/process builder/validation rules, page layouts and custom object configuration, Site and Community administration.

-Experience working with other Salesforce Administrators, Salesforce Developers and Salesforce Partners.

-Previous experience working in a SCRUM or agile environment preferred.

-Strong understanding of Salesforce.com best practices and functionality.

-A documented history of successfully driving projects to completion.

-A demonstrated ability to understand and articulate complex requirements.

-Ability to participate in declarative system configuration when necessary.

-Self-motivated and able to work both with the team, and independently.

-Excellent written, visual (on-camera remote) and verbal communication skills.

-Solid understanding of Salesforce architecture as well as Salesforce process defaults and data structures.

-Excellent project management skills and a positive attitude.

-Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.

-Creative and analytical thinker with strong problem-solving skills.

-Ability to communicate effectively at all levels of the organization.

-Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

-Able to partner with non-technical business leaders to translate their needs into a solution.

-Knowledge of Software Development Life Cycle (SDLC) methodologies.