Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Workplace Coordinator (EMS records mail) is responsible for the processing, uploading, and tracking of physical records received to support Expert Medical and second opinions by Teladoc Health and general mail processing. The coordinator uses tools, technology, and operational experience to perform technical tasks associated with mail processing and tracking.

Essential Duties and Responsibilities

• Process daily mail through scanning software and other various software systems in the Lewisville office.
• Open all physical mail received in a timely manner, including imaging discs, x-rays and paper records. (40%)
• Match the records received to the appropriate record in the case management system (5%)
• Organize, sort and upload records aligned with the appropriate tracking line (records request) (25%)
• Verify PHI (Personal Health Information) using manual and system processes (10%)
• Document case notes as appropriate (5%)
• Review records inbox for new records and process appropriately (5%)
• Correspond via email with case teams as required (5%)
• Support the onsite Workplace manager in the implementation of short and long-term projects for the Lewisville office.
• Support local site leaders and workplace team with office-based events or projects as needed.
• Perform other duties as required.
• In-office, five times per week

Qualifications Expected for Position

• Superior customer service skills and orientation.
• Ability to maintain consistent professionalism under stressful situations.
• Ability to plan and manage work under time constraints.
• Ability to multitask and work with minimal supervision.
• Excellent critical thinking skills and ability to direct responses during emergency situations
• Excellent verbal and written communication skills and proven ability to provide direction to staff
• Proficient in MS Office, and possess strong written, verbal and people skills.
• Strong organizational skills and collaborative style needed.
• Knowledge of real estate, telecommunications, furniture, accounting and building systems.

The base salary range for this position is $15.00 - $20.00 / hour . In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.