Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Office Manager oversees all aspects of building operations for a designated Teladoc Health office to include, but not be limited, to physical security, access control/CCTV, mail, space/seat utilization and environmental safety and health (ES&H). They use tools, technology, and operational experience to perform technical and consultative tasks associated with security system applications, access control monitoring, new installation planning and ongoing oversight and maintenance. In addition to the comprehensive oversight of office operations, encompassing health and safety protocols, business continuity strategies, and emergency response protocols, this pivotal role involves overseeing receptionist responsibilities and visitor coordination, facilitating internal communications, orchestrating both internal and external events, managing office supplies and amenities, liaising with office building landlords, and coordinating executive administration tasks, such as expense report management.

Essential Duties and Responsibilities

• Oversee all aspects of building operations at a designated Teladoc Health office location.
• Delivery of maintenance and repair services for all hard and soft equipment at assigned office(s).
• Building Landlord Arrangements: Act as the primary contact for facility-related matters. Interface with internal stakeholders and leadership regarding facilities issues.
• Emergency Incident Management: Serve as the central coordinator for responding to emergencies or incidents within the office premises. Establish protocols for emergency response, coordinate with relevant authorities, and conduct post-incident evaluations.
• Health and Safety Management: Develop, implement, and maintain health and safety policies and procedures. Conduct regular inspections, provide training, and act as the primary point of contact for health and safety concerns or incidents. Coordinate site safety programs, i.e., first aid/AED training.
• Maintain daily oversight of both hard (HVAC & Air Filter Vendors) and soft services (Janitorial, Pest Control, Fire/life safety vendors) for the office.
• Support the implementation of short and long-term projects for the operations center and individual departments.
• Ensure compliance with Teladoc Health minimum audit standards.
• Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review.
• Work to source local services and goods needed to perform day to day operations through 3rd party suppliers.
• Receptionist Duties: Greet and assist all office visitors, manage calls, and manage incoming and outgoing mail distribution
• Internal Communications: Ensure effective communication and information dissemination across the organization, particularly as it relates to Toronto Office, and All Canada employee communications
• Events Management: Plan and coordinate internal and external events, managing all logistical arrangements, budget, vendor selection and coordination. Support local site leaders with office-based events or projects as needed.
• Office Amenities and Supply Management: Maintain a productive work environment and manage office supplies and office amenities, include office and kitchen supplies
• Executive Expense Reports: Collect and organize executive expense receipts, prepare and submit reports for reimbursement.
• Business Continuity Planning: Assist in the development and maintenance of a comprehensive business continuity plan to ensure office operations continue in the event of disruptions. Coordinate with department heads to identify critical functions and develop strategies for continuity.
• Perform other duties as required.
• Office role with a daily office presence required five days a week.

Supervisory Responsibilities

No

Qualifications Expected for Position

• High school degree required, bachelor’s degree in engineering, facilities management, business management, or related field preferred.
• Certification in facilities management (FMP, CMP) a plus.
• Superior customer service skills and orientation.
• Ability to maintain consistent professionalism under stressful situations.
• Ability to plan and manage work under time constraints.
• Ability to multitask and work without direct supervision.
• Excellent critical thinking skills and ability to direct responses during emergency situations
• Excellent verbal and written communication skills and proven ability to provide direction to staff
• Three or more years of experience overseeing an involved security access control and ES&H plan
• Three or more years of experience working with a team to design, develop, implement and manage a complex security access control plan

Preferred:

• Proficient in MS Office, and possess strong written, verbal and people skills.
• Strong organizational skills and collaborative style needed.
• Knowledge of real estate, telecommunications, furniture, accounting and building systems.

Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Work Environment

☒ Office ☐ Remote ☐ Hybrid (Office & Remote)

Travel: ≤10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

Why Join Teladoc Health?

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at accessibility@teladochealth.com.