Cash Applications Specialist
Livongo
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Position Summary
The Cash Applications Specialist is responsible for accurately posting client payments while providing excellent customer service internally and externally.
Essential Duties and Responsibilities
Daily posting for all payments, which includes checks, wires, ACH and credit card transaction
Accurately post payments from various sources and ensures all transactions balance to the bank files
When necessary, analyze EOB’s and claim payments on a detailed line-item basis, ensuring payments, codes and adjustments are properly applied
Contact internal and external customers for additional information to enable timely payment applications
Research payments received when remittance information is lacking or missing to enable accurate posting payments to accounts
Research and log adjustments requests for accounts that require reconciliation activities
Partner with the Collection and Billing organizations to resolve missing or unclear payment applications
Meet or exceed productivity standards in the completion of daily and monthly assignments and accurate production
Balance all payments posted to the bank deposits daily
Answer and respond to internal and external calls/emails in a timely manner
Qualifications Expected for Position
Heavy manual data entry experience with a high degree of accuracy
Intermediate to Advanced Microsoft Excel skills - VLookup and Pivot Tables a plus
Strong knowledge of billing and A/R payment cycles
Knowledge of debits, credits and account reconciliation is required
Ability to multi-task, collaborate and communicate well with individuals
Knowledgeable of quality improvement processes desired
Strong critical thinking and problem-solving skills, good judgment and follow through
Quick learner and be able to navigate multiple legacy business applications/systems
Ability to think conceptually and analytically about impacts on accounts
Strong critical thinking and proactive problem-solving skills, good judgment and follow through
Excellent time management to be able to prioritize multiple goals
Professional in verbal and written communication
Attention to detail
Ability to adapt to process changes due to growth
Works well in a team member and pursues tasks to achieve team goals
Self-starter who can work effectively in a fast-paced environment
High school diploma required
Ability to work or overlap with U.S. hours
Ability to work in a hybrid environment (office location - ul. Chłodna 51)
#LI-GW1 #LI-Hybrid
Supervisory Responsibilities
No
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.