Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Position Summary

Teladoc Health is a global leader in virtual healthcare, providing innovative solutions that enable individuals to access high-quality medical care and support remotely. Our mission is to improve the health and well-being of people everywhere by transforming the healthcare experience. Join our dynamic team and help shape the future of healthcare!

As the Vice President of Strategic Initiatives and Operations, you will be responsible for overseeing and optimizing day-to-day business operations, driving efficiency, productivity, and cost-effectiveness through strategic initiatives and automation. This role will play a key part in aligning operational activities with our strategic objectives, managing budgets, and leading cross-functional teams to implement impactful initiatives.

Essential Duties and Responsibilities

• Operational Excellence: Oversee and optimize day-to-day business operations, ensuring efficiency, productivity, and cost-effectiveness, with a strategic focus on automation.
• Process Standardization: Develop standardized intake processes, service and ticketing mechanisms, and build dashboards for operational metrics to enhance visibility and performance.
• Strategic Alignment: Collaborate with various departments and teams to ensure that operational activities fully support the achievement of strategic objectives.
• Financial Management: Manage budgets, financial forecasting, and cost control to ensure effective resource allocation in alignment with strategic priorities.
• Risk Management: Identify and mitigate risks associated with strategic initiatives and operational processes to ensure business continuity and compliance.
• Project Leadership: Lead cross-functional teams to implement strategic initiatives, ensuring they are delivered on time and within budget.
• Knowledge Management: Build and manage a central repository of knowledge, programs, and projects to streamline information flow and enhance organizational efficiency.
• Performance Measurement: Implement methods for measuring the return on investment (ROI) of strategic initiatives and operational improvements, adjusting strategies as needed.

Supervisory Responsibilities

Yes

Qualifications Required for Position

• Bachelor’s Degree in a relevant field required (years of experience may be substituted), Master’s preferred.
• Minimum of 10+ years of experience in a senior leadership role overseeing strategic initiatives and operations, preferably in the healthcare or technology industry.
• Strong background in optimizing business operations, implementing automation, and driving efficiency.
• Demonstrated success in leading cross-functional teams and managing complex projects.
• Financial acumen with experience in budget management and financial forecasting.
• Excellent communication and collaboration skills, with the ability to work effectively across various departments and teams.
• Strategic thinker with a focus on results, innovation, and continuous improvement.

The base salary range for this position is $240,000-$280,000. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.