Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Mission to Our Employees:

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Teladoc Health. Above all, Employees will be provided the same concern, respect, values and caring attitude within the organization that they are expected to share with our clients.

Position Summary:

Under the direction of the IT Manager, the Support Administrator II will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.

We’re looking for someone who cares and wants to be involved in our product, mission, and success - way beyond checking off tasks. And of course, at Teladoc you will enjoy true teamwork and lots of fun!

Role and Responsibilities

• PC hardware installation & troubleshooting
• Desktop software installation and troubleshooting for local and remote users
• Provide Desktop support and problem solving to end-users
• Tracking of hardware and software additions/changes
• Create / Update FAQ’s and other technical documentation
• Participate in creation and editing of IT Support Standard Operating Procedures
• Provide escalation support for Helpdesk Technicians

• Set up, support, and maintain in-house computer systems, desktops, laptops, mobile devices and peripherals.
• Communicate the issue statuses and resolutions to stakeholders in a timely manner.
• Log issues and resolutions in the tracking system, following up with users to ensure problems were fixed properly.
• Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
• Provide user support for Microsoft Office products including Outlook, Teams, Excel, Word
• Keep peers and manager informed of trends, significant problems and delays.
• Identify and escalate client issues which may require changes to procedures, standards and systems.
• Work in a 24X7 environment - this position requires someone who can come in early, stay late and assist on weekends as the business requires.
• Participate in an On-Call rotation which requires after hours and weekend coverage.
• Perform other related duties as requested.

Requirements:

• Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted)
• 3-6 years’ experience working within a Help Desk, Call Center or NOC environment
• Understanding of IT Ticketing Systems
• Able to work independently as well as in a team.
• Excellent customer service, organizational and prioritizing skills
• Knowledge of:
  • PC configuration, general network operating systems and network topologies/protocols
  • Windows operating systems and Microsoft Office products
  • Microsoft 365, Azure AD
  • Active Directory user administration
  • Remote access technologies (VPN, OKTA, Azure MyApps,)
  • Automated application deployment (a plus)
  • MAC OS and JamF
  • Mobile Device Management
• Microsoft certifications a plus
• Disk level imaging solutions
• Strong troubleshooting and research skills – highly curious in nature
• Excellent verbal and written communication skills

Company Benefits:

• Very competitive salary & equity compensation.
• Excellent health, dental, vision coverage.
• 401k benefits with employer matching contribution; immediately vested.
• Awesome people to work with.
• Becoming a part of a movement in telemedicine and building something that matters.

For a more detailed look at our company and values, visit our website at https://teladochealth.com/en/about/

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Why Join Teladoc Health?

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.