What You'll Do

Responsibilities

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs

• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate

• Develop and coordinate client and internal initiatives and special projects

• Serves as a technical and subject matter expert resource for the department and leadership

• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary

• Proactively resolve significant and complex vendor and client issues; drive all issues towards resolution.

• Provide support to other trade team members as required

• Foster a positive work environment and collaborate effectively with all stakeholders

• Ensure confidentiality of internal and external data

• Perform ad-hoc projects and other duties as assigned

• Maintain CPD and awareness of trade / industry developments

• Seek opportunities for continuous process improvement

What You'll Need

Professional Skills

• Proficient Customer Service Skills

• Proficient Verbal Communication Skills

• Proficient Written Communication Skills

• Proficient Teamwork Skills

• Proficient Relationship Skills

• Proficient Negotiation Skills

• Advanced Problem-Solving Skills

• Proficient Prioritization Skills

Role Specific Skills

• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred

• SME in a specific relevant trade

Qualifications

Minimum Qualifications

• Relevant trade qualification

• 4+ years of experience in relevant field or internal promotion from within SMS

• Experience working in an FM, retail, buildings environment

• Demonstrable experience of solving highly complex trade related technical issues

Other Relevant Qualifications

• Bachelor’s Degree preferred

70000 - 80000 USD a year