About the Job

As an IT Engineer in our Dubai office, you will play a pivotal role in ensuring the smooth running of our clients businesses by providing technical assistance to employees and resolving any issues that may arise. Your responsibilities range from setting up and troubleshooting hardware and software to managing networks and ensuring cybersecurity. Your expertise will be critical in ensuring the continuity of our clients operations.

Who are we

Lean enables companies to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user’s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Backed by top-tier global investors including General Catalyst, Sequoia and Shorooq, and having recently raised $67.5M in Series B funding, we’re building the rails for Open Finance in MENA. We’re trusted by 250+ clients across the UAE and Saudi Arabia — including the likes of Binance, Etisalat Group, Careem, Sarwa, and many more - making it the region’s most valuable Open Banking platform.

Joining Lean means working on impactful problems, shaping the future of finance in the region, and being part of a fast-growing team that’s setting the standard for open banking in MENA.

Responsibilities

• Provide technical, hardware and software support to all members of the business globally.

• Management of internal office infrastructure (networking, security, videoconferencing, etc).

• Ownership of employee lifecycle (onboarding, off-boarding) globally.

• Manage MDM, Google Workspace and other core services.

• Produce regular service quality reports and ensure service levels are met.

• Continuously identify, design and implement opportunities for process improvement.

• Maintenance of the IT inventory (both hardware and software).

• IT guidance & consultancy for various parts of the business.

• Ensuring the organization works within data protection guidelines and regulations.

Minimum Qualifications

• A service-driven approach to IT operations and a desire to progress and learn in a dynamic, fast-paced environment.

• Excellent knowledge of technical management, information analysis and troubleshooting MacOS.

• Experience with cloud directories, such as Google Workspace .

• Proven track record supporting a macOS fleet via MDM (Jumpcloud, JAMF, Addigy, etc).

• Experience administering & supporting JIRA + Jira Service Desk.

• Hands-on networking experience - direct experience managing/supporting Ubiquiti is a plus.

• Experience with Slack, Notion and Trelica are a plus.

• Experience with Data Loss Prevention, external SOC are a plus.

• Ability to work independently and as part of a team.

• Strong communication skills both written and verbal English - Arabic is a plus.

Desired Qualifications

• 5+ years in an IT support role, 2+ years spent in a Senior capacity.

• Knowledge of ITIL principles and service management.

• Degree or certificate in IT related field or subject is a plus.

NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!

Why Join us?

Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.

To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we’re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.

To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.

Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!

Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data