Senior Technical Support Engineer

Lacework

Lacework

Software Engineering, IT, Customer Service

Santa Clara, CA, USA

USD 87k-107k / year + Equity

Posted on May 8, 2026
Apply now

Position overview and Job Responsibilities:

  • Provide technical support to customers on security devices and Cloud deployments.
  • Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture.
  • Recommend corrective actions based on gathered data and its analysis.
  • Run real-time phone or remote access sessions with customers.
  • Apply networking knowledge with a focus on L2, L3, L4, and L7.
  • Debug and troubleshoot networking issues related to device misconfigurations, network connectivity, and L3 routing.
  • Utilize engineering background to recreate customer issues in the lab and work with the engineering team to debug issues and verify workarounds/fixes.

Demonstrate knowledge and/or experience in each of the following:

  • Network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, Content based routing, or URL modification
  • OSI model
  • Operating systems: Windows, Unix or Linux
  • Internet security: firewall, IPSs, or Mail Security Gateways.

Desired:

  • Having any of industry certificates (FCNSA, CCNA, CCIE)
  • Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
  • Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
  • Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
  • Proficient spoken and written English
  • Positive, communicative and customer oriented attitude

Education:

Bachelor's or Master’s Degree in Engineering

US Citizenship is required.

The US base salary range for this full-time position is $87,000-$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

Must be authorized to work in the U.S. without sponsorship.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.
Fortinet is looking for a Technical Support Engineer to assist FortiNAC ETAC Team
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